Technical Program Manager, Customer Service Security Capabilities Engineering; CS-SCE

Customer Service Security is the first line of defense protecting our Customers and their interests from technical and malicious adversaries seeking to steal their data or cause them harm. We are looking for a Technical Program Manager ready to take on a front-line coordination role in addressing information security challenges facing the largest Customer Service operations in the world — where customer obsession equals protection.

Security issues at this scale and speed require a passion for customer protection, an ability to dive deep into information security incident processes, tooling, and requirements, and the organizational skill to define roadmaps, drive cross-functional alignment, and deliver solutions that support incident response at pace.

• Own the program roadmap for security capabilities and tooling supported by the organization; drive prioritization, sequencing, and delivery.
• Serve as the coordination hub between engineering, security operations, and business stakeholders — removing blockers, managing dependencies, and ensuring alignment.
• Conduct deep-dive analysis of information security events to inform program priorities and process improvements.
• Work cross-functionally to continuously enumerate, prioritize, and track remediation of known security risks.
• Define and drive automated incident response programs related to worldwide security operations events — from requirements through delivery.
• Clearly communicate security risk information, program status, and recommendations to both technical and non-technical audiences.
• Collaborate with stakeholders to eliminate security defects through structured programs with measurable outcomes.
• Ensure stakeholders follow security best practices and comply with organizational policies; elevate gaps with data.
• Influence and maintain operational excellence and continuous improvement programs across the organization.
• Manage mechanisms that keep teams accountable and programs on track.
• Actively mentor junior team members, improving their skills, knowledge of our systems, and ability to protect the customer.

• 3+ years of technical product or program management experience
• 2+ years of software development experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

• 3+ years of working directly with engineering teams experience

USA, WA, Seattle -  -  USD annually. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at (Use the "Apply for this Job" box below)..

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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