Service Desk Technician
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-07-16
Listing for:
WatchGuard Technologies, Inc.
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Key Responsibilities
- Provide Tier 1–2 technical support for Windows-based laptops, desktops, and peripherals
- Troubleshoot and resolve hardware, software, and operating system issues
- Administer Active Directory and Azure Entra (user creation, disabling accounts, password resets, group membership)
- Support Microsoft 365 services including Outlook, Teams, One Drive, and Share Point
- Prepare, image, configure, and deploy computers for new hires and replacements
- Perform onboarding and offboarding IT tasks (account provisioning, access removal, asset recovery)
- Diagnose and resolve common networking, printer, and connectivity issues
- Document incidents, requests, and resolutions in a ticketing system
- Escalate complex issues while maintaining ownership through resolution
- Maintain inventory of IT assets and support lifecycle management
- Deliver professional, customer-focused in-office support
- 3–5 years of experience in a Service Desk, Desktop Support, or IT Support role
- Strong knowledge of Windows 10/11
- Hands‑on experience with Active Directory administration
- Experience supporting Microsoft Office 365
- Proven ability to troubleshoot end‑user computer issues
- Experience preparing and deploying computers for employees
- Strong communication skills and customer-service mindset
- Ability to work onsite in Seattle, WA
- Experience supporting macOS / Apple computers
- Experience with IT ticketing systems (Zendesk, Jira, Service Now)
- Basic understanding of networking concepts (DNS, DHCP, VPN)
- Experience supporting mobile devices (iOS/Android)
- Familiarity with endpoint security best practices
- Fully in-office role based in Seattle, WA
- Hands‑on support environment with frequent user interaction
- Standard business hours with occasional flexibility
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