Technical Infrastructure Program Manager

Join a fast-paced technical infrastructure team supporting the delivery of critical network connections across data center environments. This role is ideal for a highly organized coordinator who excels at managing priorities, removing blockers, and keeping complex projects moving from intake through physical build and final turn-up.
Responsibilities

• Coordinate end-to-end project delivery across multiple teams, ensuring work progresses smoothly from intake through completion.
• Validate project readiness by confirming required inputs are in place before engineering acceptance.
• Track supplier progress and proactively escalate delays or blockers to the appropriate owners.
• Monitor automated workflows and follow up when milestones stall or dependencies are not met.
• Prepare and submit work requests for data center field teams, including the necessary build and cabling details.
• Manage a portfolio of concurrent projects in various stages of physical delivery and verification.
• Coordinate with field teams during physical installation, troubleshooting, and issue resolution.
• Support validation and turn-up scheduling to help ensure projects go live on time.
• Provide clear status updates to stakeholders and surface risks, trends, and recurring issues.
• Maintain documentation, process notes, and escalation paths to support consistent delivery.

Skills

• Experience coordinating cross-functional projects in a fast-moving operational environment.
• Familiarity with data center operations, including cabling, rack positions, and physical infrastructure workflows.
• Strong understanding of project lifecycle management and milestone tracking.
• Ability to manage multiple priorities and several concurrent work streams at once.
• Excellent stakeholder communication skills with the ability to keep teams aligned and informed.
• Experience identifying blockers, triaging issues, and routing work to the correct team.
• Strong documentation and reporting skills with attention to detail.
• Comfort working with supplier and vendor dependencies in a highly coordinated setting.
• Working knowledge of network deployment concepts and fiber/optical infrastructure.

Preferred Skills

• Background supporting technical infrastructure, telecom, or network delivery programs.
• Experience managing work in ticketing or workflow systems.
• Exposure to change management within controlled maintenance windows.
• Ability to identify patterns across projects and recommend process improvements.
• Experience reducing escalations by improving coordination and handoff quality.
• Formal training in project coordination, operations, or a related field.

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where all people feel respected, supported, and empowered to succeed. We welcome candidates from all backgrounds and encourage you to apply if this opportunity aligns with your skills and experience.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $31 - $64 per hour based on qualifications and experience.