Engineering Program Manager

HTEC Group is looking for a US-based Engineering Program Manager to join one of our long-term partnerships with a leading global technology company in the Media and Entertainment domain.

You’ll work alongside our Europe-based EPMs and a 60+-person engineering organization delivering multiple engineering-driven projects.

This is a high-visibility role with direct exposure to senior client stakeholders, and a key part of HTEC’s strategy for growing the partnership.

• Be HTEC’s real-time presence and facilitate ad-hoc decisions and planning with the US and EU teams

• Act as DRI for integration-heavy projects and the go-to person for project health, risks, and overall delivery on your slate

• Attend UAT sessions with users, triage findings, drive follow-ups with engineering teams

• Own requirements intake and clarification with the client’s product and program teams, unblocking delivery before ambiguity reaches engineering

• Coordinate cross-team integration across client-side teams

• Own risks and dependency management, launch planning, escalation paths and roadmap maintenance for your project

• Run/attend a structured daily handover with your EU EPM counterparts during the morning overlap window (approx. 07:00 – 10:00 PST)

• Detailed understanding of HTECClient working agreement, engagement success metrics and relationship governance

• Work closely with E&D core team, account team and client leadership team

• Understanding and managing client expectations, client satisfaction, stakeholder management plan definition and implementation, monthly partnership review

• Responsible for identifying all of the stakeholders for the existing engagement and for account growth within the client company

• Participate in account planning, growth strategy, and Q  preparation with the Account Manager and Director of Engineering

• Informed about delivery model, metrics, reporting, risk management from the overall account perspective.

• Support the team and client communication to facilitate quick resolution of impediments during US hours.

• Participates in partnership governance ceremonies.

• Helps manage escalations and expectations.

• Facilitates client communication and identifies risks, challenges, and opportunities for our out team within this domain and client.

• Facilitates strategic conversation with the client

• Participates in definition of account level success metrics and ensures we achieve our account goals

• Participates in account planning and growth strategy creation.

• Responsible for client satisfaction

• Understands and helps define clients needs, goals and ensures that HTEC can support our client's goals. Works closely with AM and Growth director to structure Q  content

• 5+ years of experience in technical program management, engineering program management, or delivery management in software engineering environments

• Proven experience coordinating distributed teams across time zones, ideally in a client-facing or vendor-side role

• Strong stakeholder management skills – comfortable working directly with senior product, program, and engineering leaders at an enterprise client

• Structured communicator with strong written skills – status reporting, documentation, and asynchronous communication are a large part of this role

• Self-directed and comfortable being the only HTEC presence in the room

• Based in the US, Pacific time zone (or willing to work PST hours); note that this role follows an early schedule – approx. 07:00 – 15:00 PST – to maximize overlap with our European teams, this could change later on when more in dependency is achieved

• Technical grounding: you can follow engineering discussions on a high level, understand system integration challenges, and translate between product and engineering

• Experience working with or inside large US tech companies

• Experience in vendor/client engagement models and account growth

• Agile delivery experience (Scrum, sprint ceremonies, backlog management)

• Familiarity with program management tooling at scale

• High level understanding of the products across the client/HTEC portfolio