Digital CRM Functional

Digital CRM Functional – Business Analyst

We are seeking an experienced Business Analyst to drive digital CRM initiatives and transform business processes at Arrow Electronics.

• Gather information and document business requirement documents for new requirements or change requests.
• Elicit, analyze, specify, and verify business requirements, features, and user stories created by other business analysts.
• Understand business needs, analyze requirements, identify business solutions, and evaluate pros and cons of solution options.
• Participate in and lead requirement gathering workshops.
• Identify improvement opportunities (proactive and reactive).
• Elicit and clearly document business and system requirements.
• Assess business process and system inefficiencies.
• Demonstrate fluency in business processes and process differentiation.
• Analyze and synthesize business requirements, recognizing patterns and conceptualizing processes.
• Negotiate needs and expectations of multiple stakeholders.
• Act as liaison between Operations and IT to gather business requirements for system modifications, enhancements, and implementations.
• Create and maintain issue logs, meeting minutes, schedules, project summaries and updates.
• Meet with project team regularly to review project deliverables and deadlines.
• Develop and execute test plans.

• 7–10 years of experience as a Business Analyst.
• Experience in CRM domain on digital transformation initiatives.
• CRM domain experience; SCM background preferred.
• Experience working on large-scale projects and handling day-to-day operational requests from the business.
• Proficiency with SQL and Microsoft Excel.
• Strong analytical skills.
• Excellent written and verbal communication skills in English.
• Experience working on agile methodology projects with volatile requirements.
• Ability to work independently and as part of a team.
• Detail-oriented and self-starter with strong interpersonal skills.
• Strong business analysis and functional experience, including requirements gathering and deployment of solutions to end users.
• Strong attention to detail, problem-solving skills, and data presentation skills.
• Certified Scrum Master certification is an advantage.

Location:

Bangalore, India (SKAV Seethalakshmi) GESC

Employment Type:

Full Time

Job Category:
Information Technology

Arrow Electronics, Inc. (NYSE: ARW) is an award‑winning Fortune 100 company that helps technology manufacturers and service providers innovate and scale. With 2023 sales of USD $33.11billion, Arrow delivers technology solutions that improve business and daily life.