Manager III, Support Engineer - AMZ

Multiple positions available

Employer:

SERVICES LLC

Location:

Seattle, Washington

Job Number: AMZ

Focus on providing technical support for internal and external-facing services related to the catalog as a Support Engineering Manager within Amazon's Catalog Support and Programs (CSP) team. Collaborate with a team of Support Engineers, drive operational excellence, and enhance customer experiences by improving processes and optimizing team performance. Play a key role in shaping the team's strategic direction, establishing performance metrics, and fostering a culture of continuous improvement.

Provide guidance, mentorship, and performance management for Support Engineers. Focus on optimizing processes, improving efficiency, and ensuring high-quality solutions. Work to improve the support experience for both internal users and external customers related to the catalog. Define the team's goals, performance metrics, and long‑term vision. Encourage innovation, collaboration, and growth within the team. Resolve complex technical issues and develop solutions.

Develop tools and automation to improve efficiency and reduce manual effort.

Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and four years of experience in the job offered or a related occupation. Must have three years of experience in the following skill(s):

• Leading system development teams
• Software development or technical support experience
• Scripting in modern program languages such as Python, Java, JavaScript, C, C++ or Go
• Troubleshooting and debugging technical systems

Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and four years of experience in the job offered or a related occupation. Must have three years of experience in the following skill(s):

• Leading system development teams
• Software development or technical support experience
• Scripting in modern program languages such as Python, Java, JavaScript, C, C++ or Go
• Troubleshooting and debugging technical systems

is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $149,754/year to $193,200/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit

Please see job description and the position requirements above.

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