Senior Technical Delivery Director

Senior Technical Delivery Director - US Tier 1 Telecom Operator

Location:

Seattle, WA

Our client is a global provider of telecommunications software and analytics solutions, helping communications service providers optimize network operations, improve service quality, strengthen security, manage risk, and drive business performance. They work with leading telecom operators worldwide to improve operational efficiency, enhance customer experience, and support digital transformation initiatives.

Their portfolio includes solutions across network intelligence, service assurance, security, testing, analytics, and operational optimization, enabling customers to address evolving business and technical challenges through a scalable and modular technology platform.

Reporting to the Regional Delivery Leader for North America, the Senior Technical Delivery Director will lead end-to-end delivery for a strategic US Tier 1 Telecom Operator. This role is accountable for successful delivery of the client's technology solutions, customer satisfaction, delivery governance, resource planning, financial performance, and operational excellence.

The successful candidate will collaborate closely with Sales, Pre‑Sales, Product Management, Engineering, Support, and Managed Services teams to drive delivery excellence, manage executive escalations, support business growth, and achieve revenue and forecasting objectives. This position is based in Seattle.

• Serve as the accountable end-to-end technical delivery leader for all customer programs, ensuring clear ownership across scope, execution, governance, escalations, and customer outcomes.
• Lead the scoping, planning, estimation, resourcing, and execution of complex delivery programs for a strategic US Tier 1 telecom customer.
• Build trusted relationships by acting as a technical advisor to customer technical and leadership teams while serving as the primary escalation point for delivery-related matters.
• Drive delivery excellence through best practices, continuous process improvement, and the adoption of innovative delivery models, automation, and tooling. Partner with Sales and Pre‑Sales teams to support new business opportunities and successful solution delivery.
• Collaborate with Support and Managed Services teams to ensure operational excellence and long‑term customer success.
• Work closely with Product Management and Engineering to ensure customer requirements are effectively prioritized, designed, and delivered.
• Own revenue forecasting and proactively manage dependencies to achieve financial objectives.
• Lead resource planning, allocation, and capacity forecasting to optimize delivery capability.
• Manage operational performance in alignment with regional and global delivery objectives.

• Provide overall program leadership and direct technical teams in delivering high‑quality solutions within agreed timelines and budgets.
• Work closely with Program Directors, Project Managers, and Technical Delivery teams to ensure successful project execution.
• Champion automation initiatives across delivery processes to improve efficiency, quality, and speed of execution.
• Oversee testing activities within customer environments, ensuring alignment with project requirements while promoting automated testing frameworks and continuous improvement.
• Manage technical escalations across Delivery, Engineering, Support, and Managed Services teams.
• Identify delivery risks, assess business impact, and implement proactive mitigation strategies.

• 12+ years of experience leading technical delivery for complex telecommunications programs supporting large enterprise or Tier 1 telecom customers.
• Demonstrated success leading customer-facing delivery transformation or recovery initiatives, including governance improvements, delivery optimization, executive stakeholder management, and cross-functional collaboration.
• Proven experience leading geographically distributed technical teams delivering large‑scale telecom solutions.
• Strong background implementing delivery governance, quality frameworks, KPIs, stakeholder…