Director of Information Technology

Retail Technology Group (RTG) is a leader in the Point of Sale Industry, delivering end‑to‑end technology solutions to major retailers.

• Full‑time

• From $90,000.00 per year

• Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions.
• Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions and business communications.
• Directs operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations.
• Produces detailed time line for each application release and implements effective project control by monitoring the progress of the software release and reporting the status.
• Directs and prioritizes the workload of subordinate personnel.
• Reviews all designs, code, and unit test plans where applicable.
• Approves all business requirements prior to the technical solution.
• Participates in all hardware and software evaluations and maintains vendor contracts.
• Represents the IT function at customer review meetings when appropriate.
• Directs education programs for staff.
• Performs liaison duties between users, operations, and programming personnel in the areas of systems design, modifications, or troubleshooting.

• Net Suite / Java / JSON / Suite Script / HTML / SQL / Reporting & KPIs
• Cisco / MPLS / SD‑WAN / Wireless / Public vs Private Cloud / Sophos / VPN / eMail
• Microsoft Windows Server / Windows 7 & 10 / Veeam / Patch management / MS Office & Office 365
• Cloud PBX & Call Center (Nice InContact) / Fonality / Mobility / Fiber / SIP
• Security (anti‑malware) / PCI / Remote Access (Log Me In , CMC, etc) / Business Continuity & Disaster Recovery

• Leadership: a demonstrated ability to lead people and get results through others.
• Strategy and planning: the ability to think ahead and plan over a 12–24 month time span.
• Management: the ability to organize and manage multiple priorities and resolve conflicting directives.
• Information systems development and implementation.
• Problem analysis and resolution at both a strategic and tactical level.
• Advocate for employee training & development and user training.
• Technical skills and experience in local, wide‑area, and cloud‑based networks.
• Strong customer orientation.
• Excellent interpersonal and communication skills – verbal and written.
• High‑performance teams and a strong team player.

• Bachelor’s degree in computer science or related field or related experience.
• Minimum of eight (8) years of experience within information technology.
• Experience in the most current technologies and products used in the industry.
• PCI ISA (Internal Security Assessor) Certification.

• Full‑time position, normal business hours Monday through Friday.
• Regularly requires long hours and frequent weekend work.
• Off‑site training or vendor meetings may be required, typically in the local area.

• Salary administration.
• Conducts interviews and makes recommendations for new hires, consultants, and/or replacement personnel.
• All IT staff report up through this position.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

• In person