Technical Infrastructure Program Manager, Global Project Standards; AWS

Technical Infrastructure Program Manager, Global Project Standards

Job :  | Amazon Web Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We’re the people who keep the cloud running, supporting all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply‑chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS is seeking an exceptional individual to join the Global Project Standards – New Construction (GPS‑NC) team as a Technical Infrastructure Program Manager (TIPM). TIPMs are responsible for driving programs and initiatives that impact our DCCD teams and stakeholders. These efforts drive operational standardization, efficiency, and innovation, while ensuring the highest level of safety and security standards. TIPMs take on large, ambiguous problems, identify and develop solutions, and lead their implementation and adoption.

Ongoing support includes owning program communication, records, and reporting; proactively identifying and remediating risks and vulnerabilities; and tracking compliance with organizational changes.

• Write narratives that define program requirements and desired end‑states to gain buy‑in and approval from DCCD leadership.
• Develop program documentation, including statements of work, responsibility matrices, functional and design specifications, implementation approach, metrics, and reporting.
• Own and manage program communications, including delivering program status reports, metrics reports, and business reviews. Serve as the first point of contact for programs.
• Develop program milestones and plans, secure resources and assign responsibilities, and drive schedules to ensure timely and successful program delivery.
• Accelerate program progress by driving crisp and timely decisions, mitigating risks, clearing blockers, and escalating appropriately.
• Apply process improvement methodologies to drive efficiency in procedures and tools, including defining and clarifying business procedures and process requirements.
• Manage post‑launch support plans, including managing workflows, issues, tickets, Correction of Errors (COEs), and post‑mortems. Develop mechanisms to automate or eliminate post‑launch support as necessary.
• Work directly with technical managers, engineers, and partner teams to set program priorities, secure resources, execute work, and drive delivery.
• Support and manage the roadmap for a program, including yearly projects and organizational goals.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity…