Technical Support Team Lead

Job Description

Responsibilities

• Real time monitoring and response of Renewable Energy power generating assets.
• Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions
• Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support
• Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System
• Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately
• Follow ROC procedures to drive standardized global practices
• Proficiently communicate with internal and external customers via written and verbal communication
• Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools

Minimum Qualifications

• Excellent written and verbal communication skills
• Ability to work independently
• Excellent PC skills, experience using MS Office, MS Outlook, and Excel
• Must be able to work variance shifts required for 24x7 operations

Preferred Qualifications/ Skills

• Experience in renewable energy generation
• Experience with industrial plant maintenance
• Experience with maintenance and troubleshooting Programable Logic Controllers (PLC’s)