Business Analyst

Job Overview

Your role as a Business Analyst in Pay Pal’s Software Asset Management (SAM) team is to oversee the software asset lifecycle using Service Now’s Software Asset Management module. You will maintain accurate records, optimize software usage and spend, and ensure compliance with licensing agreements. You will also identify gaps in existing processes and execute a roadmap to improve them.

• Oversee the software asset lifecycle via Service Now SAM, maintaining accurate records and a centralized database of contracts and entitlements.
• Identify gaps in current SAM processes and recommend solutions to improve efficiency and reduce risk.
• Ensure license agreement compliance and track software inventory across the organization.
• Collaborate with IT and non‑IT teams to fulfill software requirements, manage vendor agreements, renewals, and audits.
• Onboard new software contracts into Service Now SAM and maintain complete, accurate contract information.
• Prepare monthly forecasts and yearly budgets based on software contract spend.
• Conduct software compliance reviews, monitor for compliance risk, and identify cost‑saving opportunities.
• Document processes, create and maintain policies, and develop training materials for stakeholders.
• Support cross‑functional projects to expand software visibility and improve discovery tools.
• Manage project tasks related to SAM processes across teams and coordinate negotiation and execution of agreements.

• Identify and implement process improvements related to SAM configuration and data quality.
• Analyze vendor contracts and licensing terms, capturing essential entitlements and terms.
• Provide day‑to‑day support for license and software asset management requests.
• Collaborate with sourcing and management teams on contract onboarding and budgeting.
• Communicate effectively with key stakeholders to ensure alignment on SAM goals.

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of business analysis experience with strong analytical and problem‑solving skills.
• Advanced Excel proficiency (Pivot Tables, VLOOKUP, IF, macros) and other Microsoft Office tools.
• Experience in enabling process workflows in Service Now.
• Experience managing enterprise software licensing agreements and contracts.
• Proficiency with various software licensing models.
• Ability to create and maintain license, contract, and financial reports.
• Experience documenting business processes for diverse audiences (business stakeholders, leadership, technical SMEs).

Pay Pal offers a range of benefits to support your well‑being, including a flexible work environment, employee share options, health and life insurance, and more. For detailed information, visit

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalgloba

Employees may be required to follow Covid‑19 protocols, which could include a vaccination requirement for onsite roles. Reasonable accommodation is available for medical or religious reasons.