Principal Customer Solutions Manager, AWS Plus

Role Overview

Are you customer obsessed, fluent in cloud and AI, and eager to help customers build at unbelievable scale? Join our collaborative team dedicated to helping Amazon achieve new possibilities by leveraging AWS. We’re seeking a Principal Customer Solutions Manager (L7) as an individual contributor on the AWSI PLUS team. You'll guide technically advanced initiatives across Amazon, partnering directly with business units like , Amazon Customer Service, Prime Video, Amazon Ads, Leo, and Alexa, and shape the future of services.

You'll apply deep technical expertise and complex program leadership to deliver outcomes at scale, ensuring AWS teams work together effectively for the customer.

You’ll innovate side‑by‑side with Amazon teams on projects such as Amazon robotics and generative AI‑powered developer productivity using tools such as Strands, Kiro, and Bedrock Agent Core. You will influence VP/SVP‑level leaders, earn trust across account teams, and operate as the strategic connective tissue between Amazon and AWS. You are encouraged to think big, invent, and take ownership of customer challenges.

You will not only bring the best of AWS and Amazon to our customers but will proactively help solve customer challenges through new ideas, tools, and mechanisms.

Successful candidates will have a strong technical background, be curious about cloud and AI, demonstrate operational rigor, have excellent problem‑solving abilities, and be exemplary communicators at both the executive and project team levels. You will be a peer leader with the ability to gain stakeholder buy‑in, negotiate, and lead virtual teams. Your enterprise cloud experience and operational excellence will influence team decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers to adopt them, delivering great customer experiences by deploying AWS solutions, driving innovation, and contributing to the day‑to‑day management of customers’ successful migrations to AWS.

Travel: 25–35% depending on candidate location.

At Amazon Web Services (AWS) we are inventing the future of cloud computing. AWS is where the cloud first came to life and continues to evolve. We’re looking for curious people to be part of our diverse teams of thinkers, testers, and doers. Join us and work with the latest cloud computing technologies that enable our customers to do more and change the world in their industries.

• 10+ years of senior customer‑facing role experience
• 15+ years of leading complex, large‑scale IT, technical, or engineering programs experience
• Bachelor’s degree in Science, Technology, Engineering, Math, or a related field
• Experience in a senior customer‑facing role
• Experience in leading complex, large‑scale IT, technical, or engineering programs
• Experience working with current technologies, especially cloud

• PMP, SCRUM, Agile, or SAFe certification
• Knowledge of key technology and market trends
• Knowledge of the software development/engineering lifecycle from conception to delivery
• Experience implementing AWS or cloud services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

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Company – Amazon Web Services, Inc.

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