Solutions Program Manager

Augmodo uses Spatial AI to bridge the gap between spatial computing and retail — redefining physical commerce for the AI era. Our Smart Badge and Spatial View platform transforms existing retail associates into a continuous shelf‑intelligence network, delivering real‑time out‑of‑stock detection, planogram compliance, and CPG ecosystem data to retailers and brands at scale.

We are seeking a highly organized and technically minded Solutions Program Manager to own and drive the operational success of our strategic retailer programs. This critical role serves as the central operational hub of the Customer Success team, the primary interface between customer‑facing teams (Sales and Customer Success) and all internal Technical teams, ensuring that customer priorities are understood, routed, executed, and delivered with speed and clarity.

You will drive program success by managing timelines, resolving cross‑functional blockers, and maintaining a clear communication channel with enterprise customers as well as internal teams from a technical program management perspective. The ideal candidate thrives in fast‑moving environments, communicates equally well with engineers and executives, and takes genuine ownership of outcomes.

• Serve as the primary point of contact between the Customer team and technical decision‑makers, determining ownership, routing priorities, and facilitating clear communication when deliverables span multiple areas.

• Build and maintain a Live Tracker of open items with Technical teams; share status with the Customer Decision Maker regularly, taking initiative to resolve with urgency and in support of end‑customer objectives.

• Coordinate badge and hardware troubleshooting and installation logistics with Customer Success and the Infrastructure Technical team.

• Collaborate with Sales, Customer Success and Product to define and refine customer program KPIs, use cases and business case; validate feasibility and propose timelines based on input from Technical Teams.

• Facilitate technical communications and requirements gathering between customers and Technical Teams.

• Support Product and Commercial teams in formulating comprehensive pilot scopes, defining KPIs, and establishing clear KPI measurement methodologies.

• Develop and manage detailed project timelines that account for internal engineering development cycles, data operations needs, and external customer requirements and dependencies. This will be central to customer program management.

• Own the program timeline from kick‑off to close; track milestones, dependencies, and blockers. Be the forcing function that ensures momentum and on‑time delivery.

• Manage lab and store install scheduling and coordination with the Infrastructure Technical Team and Customer Success.

• Secure and organize all customer inputs required by Technical Teams; planograms, images, reference data, and other assets.

• Initiate data collection workflows and manage associated dependencies.

• Own the weekly internal customer team meeting with Technical Team; set the agenda, drive decisions, and ensure follow‑through on actions.

• Ensure Sales and Customer Success have timely, accurate information from Technical Teams, and vice versa.

• Own internal communication across Engineering, Product, and Customer/Commercial teams, acting as the primary source of truth for pilot status.

• Use your Issue Tracker and Program Timeline track pilot program status, surface blockers, and communicate risks to stakeholders on a regular and consistent basis.

• Serve as the primary technical point of contact for Customer Team on all matters related to technical planning and installation; liaise and involve internal technical teams for timely and accurate resolution.

• Escalate blockers to the Customer Team Decision Maker when resolution requires prioritization or cross‑Team collaboration.

• Work closely with the Customer Team Decision Maker on a day‑to‑day basis to ensure priorities are accurately understood and communicated.

• Bachelor's degree in a…