Business Analyst, Global Network Delivery

Job Description

The AWS Global Network Delivery (GND) team is searching for a passionate and talented business analyst (BA) to drive process automation, operational standardization, and product enhancements across 10+ services and 6 network fabrics supporting Data Center and Network Capacity deployment. You will assess system capabilities, identify gaps, and define product requirements to improve tooling and workflows for our customers. You will work with key stakeholders to support improvement programs, onboard new functions and frameworks, and reduce manual effort through automation initiatives such as Zero Touch Tracking (ZTT) and reusable framework development.

You will be responsible for defining product requirements, driving tooling enhancements, streamlining and simplifying process workflows, and managing project timelines and deliverables. You will leverage SQL, DC network deployment knowledge, and system design thinking to improve operational efficiency - including reducing manual task effort, improving issue resolution SLAs, and enabling self-service capabilities for technicians and stakeholders. You will also drive the transition of legacy tooling (e.g., SIM-C to Taskei), shape automation request intake processes, and help define AI-based operational support solutions to reduce inbound support volume.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• Drive process automation initiatives - including Zero Touch Tracking (ZTT) and reusable framework development - to reduce manual task effort.
• Partner with BaND and GPO stakeholders to align on operational scope, onboard new functions, and resolve cross-team dependencies.
• Lead the transition of legacy tooling (e.g., SIM-C to Taskei) - ensuring continuity of service while improving system capabilities.
• Shape and refine automation request intake processes to manage demand and reduce unplanned work.
• Define AI-based operational support solutions and self-service runbooks to reduce inbound support volume.
• Streamline and simplify process workflows to improve issue resolution SLAs and technician productivity.
• Assess system gaps and propose product improvements that enable scalable, standardized operations.
• Manage project timelines, deliverables, and stakeholder communications across internal teams.
• Maintain and evolve backend systems and queries to ensure data accuracy as sources change.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

• 3+ years of business analyst, data analyst or an equivalent role experience
• Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps
• Knowledge of database systems and SQL
• Knowledge of large scale automation and workflow management or equivalent
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience managing cross-functional projects with multiple stakeholders

• Experience in data center engineering or operations
• Familiarity with network fabrics, scaling workflows, or infrastructure delivery life cycles
• Experience with ticketing and workflow tools (e.g., SIM, Taskei, or similar)
• Knowledge of AI/ML-based support solutions or self-service…