Tech Infra Program Manager II, Non-Standard Infrastructure Capacity Planning & Delivery

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

If you enjoy being at the forefront of new, non-traditional data center deployment activities, operating in a highly ambiguous environment, driving long-range business growth in support of an evolving business strategy, and working across teams to solve challenges and remove obstacles, then this is the role for you.

• Lead development and execution of regional capacity scaling strategies for multiple non-standard infrastructure programs
• Work with regional capacity delivery teams to plan deployment and scaling activities
• Coordinate project activities with other relevant projects to gain cost and execution efficiencies
• Solve problems and remove blockers to timely capacity delivery
• Identify opportunities to invent and simplify processes, identifying business risks and implementing resolutions and scalable mechanisms
• Communicate ideas to a wide variety of stakeholders for purposes ranging from informative to seeking approvals from executives
• Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health
• Develop and implement scalable, data-driven process improvements
• Develop standard operating procedures, change/communication plans, and project/program-level status updates
• Drive adoption with internal stakeholders through effective change management
• Keep the customer experience as the primary focus

This role offers an opportunity to drive and influence business-critical decisions impacting the long-term future of AWS, working at the leading edge of emerging capability and service offerings.

You must be comfortable managing remote project teams delivering novel and sometimes pioneering solutions across multiple countries and time-zones; assessing, identifying, and mitigating downstream risk; troubleshooting unforeseen and time-critical implementation issues as they arise; removing bureaucratic barriers to project success; dealing with persistent uncertainty, pitfalls, and change; building and managing cross-functional matrixed teams; establishing trust with internal customers and stakeholders; eliminating non-value-add activity;

designing solutions; removing blockers; and finding creative ways to accelerate project delivery. You must also act independently, using good judgement to drive timely decision making and deliver high-quality results.

Up to 15% domestic and international travel may be necessary to support AWS non-standard infrastructure planning and scaling efforts.

If you demonstrate these qualities, are a "get stuff done" kind of person, and enjoy the challenges of delivering technical and highly innovative projects, this position is for you!

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies related to infrastructure (network, data center, hardware, software)

• Experience with varying scenarios of infrastructure builds

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the…