Information Technology Help Desk

IT Help Desk

Keller Rohrback L.L.P. is seeking to hire a technically proficient and outgoing IT Help Desk support person for our Seattle Office. This is a fast-paced, full-time, onsite position, with occasional overtime during weekends and evenings, with potential for travel. We are looking for someone with highly developed helpdesk skills who can work independently to troubleshoot issues; is positive and proactive by nature, and earned a reputation for being accurate, efficient, and smart.

The successful candidate will have a minimum of 2+ years of experience working in a professional services environment. The individual must be capable of working independently to provide IT Help Desk support for our attorneys and support staff, focusing on issues relating to PC hardware, Windows software and applications, printers and copiers, e‑mail and the Internet, and other legal industry technology.

• Strong computer skills and technical aptitude.
• Thorough knowledge of Windows and Office applications.
• Self-starter, with the ability to work independently as well as in a team environment.
• Able to manage multiple, time-sensitive issues and change focus with ease.
• Reflect strong analytical and problem-solving skills, with consistent follow-through.
• Strong customer focus and ability to work with a diverse group of people with various levels of training and learning styles.
• Observe strict confidentiality of firm and client matters.
• Exceptional communication skills – is candid, personable, and confident.
• An eye for the details.
• Ability to effectively respond to urgent situations that require a quick response or turnaround.

• Be the first responder to incoming IT Help Desk tickets.
• Respond to and resolve IT Help Desk tickets promptly and efficiently.
• Maintain all technology related equipment in use by attorneys and staff.
• Diagnose hardware and software problems and, if unable to resolve, escalate to 2nd level support.
• Occasional work with outside vendors to assist in resolving issues.
• Develop guides and How-To instructions for attorneys and staff based on frequently asked questions and issues.
• Provide support for general Internet and e‑mail questions.

• Medical, vision, dental, life, and long-term disability benefits
• Transportation subsidy
• Paid time off
• Family and medical leave
• Paid Holidays
• 401(k) and Profit-Sharing plans
• Wellness Stipend
• Bonus Consideration

Keller Rohrback L.L.P. highly encourages POC, Trans, Nonbinary, LGBTQ+ candidates to apply. We offer a strong and collaborative team environment, in addition to a competitive compensation and benefits package.