Client Systems Engineer

Job Title

Client Systems Engineer

3042085

Information Systems

Seattle Corporate Office / Boise Corporate Office

Client Systems Engineering Manager

The primary responsibility of this role is to manage the full IT asset lifecycle (based on ITIL framework) of both hardware and software assets that are used by WAFD Bank colleagues. The engineer will be part of a small team of engineers and administrators to carry out procurement, deployment, configuration, maintenance, and decommissioning of colleague‑facing IT assets. The role supports initiatives with the service desk to reduce recurring and preventable service requests through process refinement and enhancements.

• Maintain and establish processes and workflows that aid in the discovery and maintenance of all client‑facing assets (cell phone, computer, printer, conference room technology, etc.).
• Aid in patch management, vulnerability management, system hardening, and configuration management of all WAFD supported operating systems and 3rd‑party applications using endpoint management software (Microsoft Intune, SCCM, Apple Business Manager, etc.).
• Leverage automation and frameworks to create and/or enhance processes, workflows, and tools.
• Maintain, enhance, and implement solutions using tools such as Microsoft O365, endpoint management systems, patch and vulnerability management and other systems.
• Research, develop, and propose solutions for enterprise problems and initiatives; interface with other supporting teams (networking, service desk, systems engineering, cybersecurity, etc.).
• Work closely with CSE peers to develop support strategies for new solutions.
• Work with third‑party vendors and partners when needed to carry out new initiatives and engage support for problem tickets.
• Participate in CSE-sponsored projects where interaction with other teams, individual colleagues, and peers is required.
• Present and execute change requests according to WAFD Bank change protocol.
• Craft documentation for standards, policies, and procedures following ITSM guidelines.
• Perform necessary regulatory requirements (patching and reporting, documentation, etc.), adhering to all internal controls.
• Follow the bank’s information security policies, ensuring all client information and confidential bank information is handled securely.

• High school diploma or equivalent.
• Related degree in Information Technology (can be substituted with transferable skills/experience/degree).
• Industry‑recognized and relevant certifications preferred (CompTIA A+, Project+, Security+, Azure, MCSA/MCSE, SCCM, AWS, ITIL).

• Strong judgment to plan and accomplish goals; creative and self‑directed.
• Ability to work autonomously to carry out specified goals.
• Strong teamwork, organizational, and detail‑oriented skills.
• Proficiency in creating comprehensive documentation on processes and standards.
• Adaptive to changing infrastructure; quickly learns new concepts.
• Excellent verbal and written communication and interpersonal skills.
• Proven time and priority management.

• Minimum 3 years of experience in Information Technology, preferably in a support or engineering role (or related degree + 2 years’ experience).
• Minimum 2 years’ experience in vendor relations and procurement strategy and operations.
• Minimum 6 months’ experience in Agile project management.
• Minimum 1 year’s experience with Office 365.
• ITIL experience preferred.

• Light intermittent physical effort; must be able to sit for long periods; able to lift approximately 40 lbs.

• Typical office conditions; may require installing, lifting, and transporting equipment to locations other than the home location; may require travel; may require non‑standard work hours.

Supervisory relationship:
Reports directly to and works under the supervision of the Client Systems Engineering Supervisor.

Internal relationships:
Works directly with other departments and colleagues.

External relationships:
Requires communication with third‑party vendors.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law.