Director, AI Product Management

About the Position

Watch Guard is looking for a Director of AI Product Management to own the strategy and execution for Rai, our agentic, AI-powered action layer built on Watch Guard Cloud, Watch Guard’s MSP focused security platform. This is a high-impact role at the intersection of agentic AI, cybersecurity, and the managed services market.

Rai handles the MSP workforce jobs that are structured, repeatable, and grounded in data that already lives in Watch Guard Cloud. It doesn’t just surface information; it closes loops. This PM owns what those loops look like, how reliable they are, and how MSPs learn to trust and extend them.

Reporting to the Chief Product Officer, this individual will be responsible for driving the Rai product roadmap, working cross-functionally with engineering, design, channel, and go-to-market teams, and ensuring that Watch Guard’s AI platform delivers measurable value to MSP partners.

A Day in the Life

As a Director of AI on the Platform team, you will work at the center of one of Watch Guard’s most strategically important investments. You will spend your time in direct conversation with MSP partners, understanding how they staff their SOCs and NOCs, where their technicians lose time, and what it would mean to their business to have those hours back.

You will translate that understanding into agentic workflows that Rai can own autonomously, and work with engineering to define how those workflows behave when data is incomplete, confidence is low, or actions cannot be undone. AI tools are a native part of how you work; you use them to synthesize customer research, accelerate discovery, apply Spec Driven Design principles to structure requirements before engineering picks them up, and validate prototypes faster than traditional methods allow.

You evaluate AI feature quality not just by adoption but by accuracy, reliability, and the degree to which MSPs choose to expand Rai’s scope over time. You drive roadmap alignment across a cross-functional team using working prototypes and real partner feedback, and you partner with PMM and the channel to ensure that what gets built also gets understood and sold.

• Business ownership: Ensure the agents are monetizable and a commercial success. You will drive the ideation, design, and development of AI-powered agents and solutions, with a focus on creating monetizable agentic capabilities aligned to MSP market needs.
• Roadmap ownership: Own the Rai product roadmap from discovery through delivery, balancing near-term partner value with the longer-term platform convergence vision.
• Agentic workflow definition: Define and prioritize agentic workflows that move MSPs from visibility to decision to action, replacing or extending MSP workforce jobs rather than just adding a chat interface.
• AI evaluation and quality: Establish evaluation frameworks for AI features, including how Watch Guard defines quality bars, measures accuracy and reliability, and decides when an automated action is ready for production.
• Customer discovery: Work directly with MSP partners to understand workflows and pain points, and validate product direction through direct customer engagement.
• Cross-functional alignment: Drive alignment across engineering, channel, PMM, and leadership using working prototypes and real partner feedback. Clearly conveying the outcomes to each stakeholder.
• AI safety and reliability: Own AI safety and reliability as a product responsibility, including how Rai behaves when confidence is low, when actions are irreversible, and when the MSP’s trust is on the line.
• Go-to-market partnership: Partner with PMM, channel, and sales to translate product capability into GTM strategy, partner messaging, and enablement.
• Performance monitoring: Define and track success metrics for Rai features: automation rate, ticket deflection, time-to-action, accuracy, and downstream business outcomes for MSPs.
• Competitive intelligence: Monitor the AI and MSP platform competitive landscape to identify differentiation opportunities.

• MSP market knowledge: Deep familiarity with how managed service providers operate, including how they…