IT Support Lead

IT Support Lead

Sabey Data Centers is looking for an IT Support Lead to help shape the future of IT support operations across a growing, innovation-driven organization. This is more than a helpdesk leadership role — it's an opportunity to influence how technology supports employees at scale through automation, AI-enabled workflows, and modern service delivery. You'll lead a team of IT Support Technicians while staying hands-on with escalations, systems support, and operational improvement initiatives.

At Sabey, we value people who are humble, hungry, and smart — team members who lead with curiosity, collaboration, accountability, and a commitment to continuous improvement. From advancing internal AI concierge capabilities to improving employee technology experiences, this role offers meaningful impact and long-term growth within a company known for promoting from within.

Sabey Data Centers is a premier multi-tenant data center provider, setting the standard for operational excellence, efficiency, and sustained uptime. With over 20 years of expertise and three million square feet of mission-critical space, Sabey is the largest privately-owned data center owner and operator in the United States. Their cutting-edge facilities—located in Tukwila, WA (20 minutes outside Seattle);
East Wenatchee, WA;
Quincy, WA;
New York, NY;
Ashburn, VA; and Austin, TX, with a new location coming soon in Umatilla, OR—support top-tier financial institutions, technology giants, media powerhouses, and healthcare leaders, delivering unparalleled reliability, security, and scalability. By prioritizing sustainability and innovation, Sabey Data Centers continues to shape the digital infrastructure of the future.

As the IT Support Lead, you will oversee day-to-day IT support operations while serving as a technical escalation point and mentor for the support team. This role is ideal for someone who enjoys balancing leadership responsibilities with hands-on troubleshooting, operational improvement, and cross-functional collaboration.

You'll help drive initiatives focused on automation, knowledge management, AI-assisted support workflows, and continuous service improvement. The ideal candidate brings strong technical support experience, a collaborative leadership style, and a passion for improving how employees interact with technology.

Your contribution will likely include:

• Leading, mentoring, and supporting IT Support Technicians while fostering accountability, collaboration, and professional development
• Overseeing ticket intake, prioritization, triage, escalation workflows, and service quality metrics
• Providing advanced onsite and remote technical support for escalated issues
• Managing, deploying, and supporting Windows operating systems and endpoint technologies
• Supporting and troubleshooting cloud-based and on-premise applications
• Installing, configuring, and troubleshooting technologies including A/V systems, multifunction printers, mobile devices, and VoIP phones
• Coordinating vendor and third-party contractor relationships
• Driving the creation and maintenance of policies, procedures, technical documentation, and knowledge base content
• Leading cross-functional IT initiatives and ensuring successful project execution
• Identifying opportunities to improve operational efficiency through scripting, automation, and process optimization
• Supporting the continued development of AI-enabled IT services, including self-service capabilities, intelligent ticket routing, workflow automation, and Sabey's internal AI concierge platform
• Contributing to the modernization of support operations and employee technology experiences across the organization

Experience you will bring:

• 5+ years of experience in IT support, service delivery, or related technical support environments
• A+ certification, ITIL certification, asset management certification, or equivalent professional experience required
• Previous leadership or supervisory experience preferred
• Experience supporting Windows 10 and Windows 11 environments
• Proficiency with Microsoft 365 applications including Word, Excel, PowerPoint, Outlook, and Teams
• Experience with Intune, Power Shell, scripting, automation,…