Organizational Operations Specialist

Responsibilities

• Coordinate and support OR&R’s transition from multiple file storage systems to a centralized Google Drive platform in collaboration with OR&R divisions and IT personnel
• Assist with development and implementation of standardized Google Drive folder structures, file organization practices, naming conventions, permissions management, and information accessibility standards
• Coordinate with division teams to identify existing file storage practices, operational needs, and information-sharing requirements to support migration planning and implementation
• Support development of project timelines, migration priorities, communication plans, and workflow processes associated with the Google Drive transition initiative
• Assist with tracking migration progress, documenting organizational requirements, identifying process improvements, and supporting resolution of information management issues during implementation
• Support onboarding, training, and user adoption efforts related to Google Drive usage, organizational file management practices, and collaboration tools
• Support development and maintenance of standardized organizational workflows, knowledge‑sharing practices, and internal communication systems to improve information accessibility and operational efficiency
• Coordinate organization and maintenance of shared information resources, including Google Drive environments, intranet content, SOP repositories, continuity binders, and other operational documentation systems
• Assist with mapping organizational communication flows, information pathways, and operational processes to support continuity of operations and institutional knowledge retention
• Coordinate with leadership, program staff, operational teams, and IT personnel to support future information management initiatives, organizational modernization efforts, and operational readiness activities

• Bachelor’s degree in Knowledge Management, Information Science, Business Administration, Organizational Development, Communications, Public Administration, Library Science, or related field
• 5-7 years of professional experience in knowledge management, organizational operations, program coordination, enterprise collaboration systems, records management, or related fields
• Experience supporting organizational change management, user adoption initiatives, or enterprise system implementations preferred
• Familiarity with Google Workspace applications, shared drive administration, cloud‑based collaboration systems, and digital information management practices
• Experience developing or maintaining organizational documentation, SOPs, continuity resources, intranet content, or knowledge‑sharing systems preferred
• Strong organizational, analytical, project coordination, and stakeholder communication skills
• Ability to coordinate multiple concurrent projects, prioritize tasks, and work collaboratively across organizational teams and divisions
• Ability to analyze organizational workflows, communication processes, and information‑sharing practices to identify opportunities for improvement
• Familiarity working with IT personnel and understanding enterprise digital collaboration environments preferred
• Familiarity with web‑based content management systems preferred