Forward Deployed Engineering Leader

How You'll Spend Your Time Here Team Leadership & Scale

• Lead, develop, and grow a team of Forward Deployed Engineers at the Individual Contributor level (IC5) across Tier 1 and Tier 2 account coverage
• Establish team operating rhythm, performance standards, and career development frameworks
• Evolve FDE operating models, engagement playbooks, tooling, and documentation to support scale
• Manage a globally distributed team (70% India / 30% US) with consistent standards and an inclusive culture

• Own post-sale technical delivery for Cohesity's Top 300 accounts — from complex deployments and Proof of Concept (POC)-to-production conversions to ongoing optimization
• Act as the senior technical escalation point for Tier 1 engagements; partner with Customer Success Managers (CSMs), Sales Engineers (SEs), and Strategic Technical Assistance Team (STAT) Centers of Excellence (CoEs) on at-risk accounts
• Drive time-to-production, deployment success rates, and POC conversion outcomes
• Ensure FDE engagement translates into measurable adoption, utilization, and renewal signals — grounded in customer outcomes, not activity metrics
• Represent the customer perspective internally by translating deployment friction and adoption blockers into actionable product feedback

• Lead structured root cause analysis on deployment failures, misconfigurations, and adoption stalls; convert findings into reusable playbooks
• Assess customer infrastructure environments and prescribe Cohesity deployment patterns optimized for performance, resilience, and long-term manageability
• Identify and address both technical and organizational blockers impacting customer outcomes
• Drive accountability for reducing time-to-unblock across critical Tier 1 engagements

• Influence Gross Revenue Retention by removing technical barriers that lead to churn in strategic accounts
• Partner with Customer Success (CS) and Finance to track FDE-driven retention and expansion impact
• Equip CSMs and renewal teams with proof-of-value artifacts, usage insights, and technical Return on Investment (ROI) narratives

• Own and enforce high-quality technical handoffs from pre-sale Sales Engineer (SE) to FDE, including clear account context, risk assessment, and early success plans
• Align cross-functional teams around shared customer outcomes
• Maintain a structured view of product gaps and deployment friction; regularly present prioritized recommendations to Product and leadership
• Partner with Sales Engineering leadership to strengthen pre-to-post-sale continuity for complex accounts
• Act as a strategic partner to the Chief Strategy Officer (CSO) and Customer Success (CS) leadership on account prioritization, risk identification, and escalation strategy

• 10+ years in customer-facing technical roles (solutions engineering, FDE, professional services, or technical account management)
• 5+ years leading teams of senior engineers or technical specialists
• Proven ownership of complex, enterprise-scale deployments in production environments
• Experience leading distributed, global teams
• Deep familiarity with data protection, storage, cloud, or security platforms (e.g., Cohesity, Commvault, Rubrik, Veeam, Net App)
• Demonstrated ability to influence GRR through technical delivery, with measurable impact
• Strong track record diagnosing and resolving complex, multi-system failures in production environments
• Experience acting as a trusted advisor to enterprise IT and security leaders (CISOs, VPs, Directors)
• Familiarity with modern cloud and AI infrastructure (Kubernetes, hybrid cloud, object storage, unstructured data systems)
• Ability to translate technical deployment status into business risk for executive stakeholders

• Customer-first mindset — defines success by customer outcomes and business impact
• Structured problem solver — applies repeatable approaches to complex failures
• Builder with scale mindset — able to create clarity, structure, and consistency in evolving environments
• Outcom…