Sr Delivery Consultant, Connect Center of Delivery Excellence

Sr Delivery Consultant, Amazon Connect Center of Delivery Excellence

The Amazon Web Services Professional Services (Pro Serve) team is seeking a Senior Delivery Consultant to design, implement, and manage AWS solutions that meet customer technical requirements and business objectives. You will drive customer success through the cloud journey, providing technical expertise and best practices throughout the project lifecycle.

As a Senior Delivery Consultant, you will have a deep understanding of AWS products and services and be proficient in architecting complex, scalable, and secure solutions tailored to customer needs. You will gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. You will act as a trusted advisor, providing guidance on industry trends, emerging technologies, and innovative solutions, and you will lead the implementation process, ensure adherence to best practices, optimize performance, and manage project risks.

The AWS Professional Services organization is a global team of experts that helps customers realize their desired business outcomes when using the AWS Cloud. We collaborate with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives, delivering focused guidance through our global specialty practices across various solutions, technologies, and industries.

• Design and implement complex, scalable, and secure AWS solutions tailored to customer needs
• Provide technical guidance and troubleshooting support throughout project delivery
• Collaborate with stakeholders to gather requirements and propose effective migration strategies
• Act as a trusted advisor to customers on industry trends and emerging technologies
• Share knowledge within the organization through mentoring, training, and creating reusable artifacts

• 5+ years of cloud architecture and solution implementation experience
• Bachelor's degree in computer science, engineering, mathematics or equivalent
• 3+ years hands-on coding experience with REST APIs and web services, including integration of agentic or generative AI into customer-facing applications
• Cloud experience (AWS preferred) with proficiency across Compute, Database, Integration, Identity, Networking, and deployment automation
• 3+ years designing and implementing Natural Language Processing/Understanding (Voice or chat) solutions using at least one conversational AI framework (e.g., NLX, Rasa, Dialogflow, Lex, or Azure Bot Service)

• Degree in advanced technology or AWS Professional level certification
• Experience communicating technical concepts to diverse audiences in pre-sales environments
• Knowledge of security and compliance standards including HIPAA and GDPR
• AWS Professional level certifications (e.g., Solutions Architect Professional, Dev Ops Engineer Professional) preferred
• Experience with automation and scripting (e.g., Terraform, Python)
• Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and deployment skills
• Experience incorporating generative AI into contact centers (voice or chat bots, agent assist or next best action) including architecture design, model selection and integration, prompt engineering, and data preparation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at .

USA, WA, Seattle -  -  USD annually

Posted: June 2, 2026 (Updated about 16 hours ago)

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit  for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.