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Tier II Service Desk Specialist - Advanced Escalation
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-07-21
Listing for:
National Capitol Contracting
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
National Capitol Contracting in Washington, DC is seeking a Tier II Service Desk Specialist to provide advanced technical support for end users onsite. You will diagnose and resolve complex hardware, software, network, and telecommunications issues, serving as the escalation point for Tier I and ensuring high service levels.
The role requires a Bachelor's degree and at least three years of experience, ITIL/CompTIA or similar certs, and a Public Trust clearance.
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