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Global IT Service Desk Manager - Lead & Innovate
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-07-21
Listing for:
Brooksrunning
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
Systems Administrator
Job Description & How to Apply Below
Brooks Running in Seattle seeks a Manager, IT Service Desk to provide vision and leadership for global end-user support. You will manage 8–10 analysts (in-person and remote) and an outsourced Tier 1 desk, drive first-call resolution, and oversee SLAs, onboarding/offboarding, and asset management.
You will apply product management, automation, and AI to improve service and user experience. This role emphasizes collaboration with security, infrastructure, and application teams, and requires ITILv4
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