Program Coordinator, Field Engineering; AWS

Job :  | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end-of-life, with a focus on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet.

• Ensure completion of workflows and action items resulting from Field Engineering investigations and solutions.
• Ask the right questions across teams to gain alignment on process ownership and establish scalable, repeatable workflows so recurring issues have a defined resolution path.
• Coordinate administrative tasks across multiple engineering disciplines, ensuring items are routed to the appropriate teams and tracked to completion.
• Maintain and update tracking tools, dashboards, and reporting mechanisms to provide visibility into task status and program health metrics.
• Support Field Engineers by handling process‑related follow‑ups, documentation, and coordination so they can focus on technical work.
• Document and improve team mechanisms — including intake processes, SOPs, runbooks, and onboarding materials — identifying gaps or unclear ownership and escalating for alignment.

• Bachelor's degree in supply chain, business, engineering, finance, or a related technical or quantitative field.
• Experience working with cross‑functional teams.
• 2+ years of project/program management experience.

• Excellent communication and writing skills, attention to detail, and high‑quality standards.
• Proficiency with project tracking tools (e.g., spreadsheets, ticketing systems, dashboards).
• Experience working in engineering, data center, or technical operations environments.
• Experience developing or improving standard operating procedures, runbooks, reporting mechanisms, and process documentation.

Base salary range: 80,200.00 – 97,400.00 USD annually (Seattle, WA).

Amazon offers comprehensive benefits, including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, optional Supplemental life plans), 401(k) matching, paid time off, and parental leave.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.