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Lead Management Systems Analyst – Customer Tech
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-07-21
Listing for:
Office of Public Response
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Seattle City Light seeks a Senior Management Systems Analyst to shape how technology supports financial assistance programs for customers. This role blends policy, technology, and customer experience to build tools for customer service, eligibility, intake, document submission, case tracking, and program management.
The Sr. MSA will collaborate with staff, IT, customers, and community partners to ensure solutions are intuitive, equitable, and compliant while boosting operational efficiency.
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