Branch Support Specialist

Job Description:
A "Branch Support Specialist is responsible for providing technical support for hardware and software issues and requests to End Users at branch locations. The Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major Incidents, and collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally.
Branch Support Specialists can be on-site dedicated to a branch location or dispatched to a branch location based on expertise and proximity to the site needing support.

Required Qualifications:

• On-site Branch Support Specialists in Metro Campuses will be required to support all
• buildings within a Metro Campus.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• Due to role being client facing, role requires professional behavior, good English communication, interpersonal and customer care skills.
• Ability to work under pressure and on tight time scales.
• Experience using helpdesk ticketing application.
• Technical grasp of a wide range of applications including in-house and 3rd party applications.
• Preferred financial/banking support experience.
• Technical escalation for Level 1&2.
• Manage root cause analysis, ownership and escalation of complex problems and issues and escalations.
• Ability to work with senior engineering towers.