Technical Writer

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, recruits have the chance to collaborate and connect with fellow employees on a global scale.

We offer job shadowing, mentorship programs, talent development courses, and much more.

Enterprise Technology & Infrastructure

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here ambition meets action. Tech meets trust. Innovation is not a buzzword – it is a way of life. The world of work as we know it is changing, and we are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Technical writers in the Content Experience organization at Salesforce produce documentation and user assistance that helps customers get the most out of our products. We work closely with product managers, engineers, and the user experience team in an Agile development environment to produce online help, guides, videos, and in‑app assistance for administrators, users, and developers.

You are a problem‑solver with excellent people skills who knows what your customers need. You have proven experience writing easy‑to‑read help, UI text, guides, and creating videos, tutorials, and other user assistance for enterprise business applications. You are self‑directed, passionate about technology, produce high‑quality documentation, and understand how your work contributes to the overall success of the product. You appreciate that autonomy and teamwork are complementary values.

You will support scrum teams and use the latest tools and processes in an Agile development environment to deliver your best work.

Own, create, and maintain documentation and in‑app assistance for the Salesforce application, primarily Agentforce Sales.

• Under 2 years of experience as a writer, editor, or developer
• Undergrad or Masters graduate within 12 months of graduation date
• Ability to adhere to existing styles and processes
• Ability to learn new technologies quickly
• Experience creating online help
• Ability to meet tight deadlines
• Focus on quality and details
• Knowledge of XML or HTML
• Strong team player
• Customer advocate
• Bachelor’s degree in a technical or communications field

• Experience documenting software
• Experience with video and image editing software (Camtasia)
• Experience with source control software such as Perforce or Git
• Experience with authoring tools such as Oxygen XML Editor
• Experience with Markdown and AI tools, such as Claude Code or Cursor

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and strive to create an inclusive workplace free from discrimination.

Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

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