Database Engineer II - AMZ

Position

Database Engineer II – AMZ
23042.9

Seattle, WA

• Resolve customer technical issues via telephone, email, and web/live‑chat using advanced troubleshooting techniques.
• Provide tailored solutions and perform root‑cause analysis for complex problems.
• Handle escalated tickets from peer support teams and determine when escalation to service teams is required.
• Stay current with cutting‑edge technologies and continuously learn new tools.
• Drive support‑related process improvements focused on the customer experience, including tutorials, how‑to videos, technical articles, and trainings.
• Provide feedback to internal AWS teams to improve services.
• Work on critical, highly complex customer problems that may span multiple AWS services.
• Coach and mentor new team members.

• Bachelor’s degree or foreign equivalent in computer science or a related field.
• 3+ years in technical support, system administration, database administration, or a related occupation.
• At least 1 year of experience in software development.
• At least 1 year of experience in an object‑oriented programming language.

• All candidates must meet the listed basic qualifications.

• Salary Range: $124,700 – $168,800 per year (Seattle, WA).
• Potential sign‑on bonus and restricted stock units.
• Full range of medical, dental, vision, prescription, life and AD&D insurance, 401(k) matching, paid time off, and parental leave.

is an Equal Opportunity – affirmative action employer, supporting minorities, women, people with disabilities, veterans, and LGBTQ+ employees. Consultation is available for workplace accommodations.

Applicants should apply via Amazon’s internal or external career sites. For more information on accommodations, visit (Use the "Apply for this Job" box below)..

Instructional content, tutorials, and training materials are developed as part of the role. The position requires 40 hours per week, Monday to Friday, 8:00 a.m. to 5:00 p.m.