IT Service Center Lead
Listed on 2026-07-22
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IT/Tech
IT Support, HelpDesk/Support, IT Project Manager, IT Business Analyst
Role Overview
The IT Service Center Lead is responsible for leading a business-aligned Product-Oriented Delivery (POD) IT team within the future LIFT Model. This role owns end-to-end service outcomes for an assigned domain, workstream, or experience area, ensuring work is executed consistently across the service lifecycle, knowledge is maintained, recurring demand is reduced, and employee experience improves over time.
What You Will DoThe IT Service Center Lead coordinates resources across global delivery center (GDC) locations, reinforces standardized intake and routing practices, and partners with technical, business, and service management stakeholders to shift the organization from ticket-based support to outcome-based service ownership.
Why It Might Be a FitThe ideal candidate has 5+ years of experience in IT support, service desk, service delivery, or end-user technology operations, with 3+ years leading support teams, cross-functional work streams, or operational improvement efforts.
Requirements- 5+ years of experience in IT support, service desk, service delivery, or end-user technology operations
- 3+ years leading support teams, cross-functional work streams, or operational improvement efforts
- Experience operating in global delivery models, shared services, or centralized, queue-based support environments with service ownership accountability
- Working knowledge of IT Service Management (ITSM) practices
- Experience using Service Now or similar platforms
- ITIL certification required (ITIL v4 preferred)
- Associate’s degree in IT, Business, or related field or equivalent experience (Bachelor’s preferred)
Pay Range: $95, per year
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