Systems Engineer

Our company is a boutique IT services firm providing consulting and managed services to small and mid-sized businesses in the greater Seattle area. We are passionate about designing cutting-edge enterprise-grade infrastructure tailored to the unique business needs of every client. Founded in 2000, we are an established and growing business with a solid, loyal client base. Our clients engage us as partners in their growth and success.

This role is unique in that you will work closely with customers, co-workers, and management to provide the best customer experience possible to our clients. Our employees maintain an energetic, fun, and collaborative team culture that distinguishes our firm within the IT services community.

We are seeking a Systems Engineer who possesses a passion for people and technology with experience in support, consulting, or a comparable field. You love driving implementations of IT infrastructure such as virtualization, enterprise hardware/software, networking, and cloud computing.

• Communicate with clients to provide regular updates on projects.
• Work in our ticketing and project management system to respond to clients based within SLAs.
• Provide internal escalation support on client issues.
• Translate clients’ requests into clearly defined projects.
• Develop solutions tailored to solve clients’ issues.
• Implement highly-available server/networking/storage infrastructure.
• Audit and implement security best practices across a wide range of devices and services.
• Support backup and disaster recovery infrastructure.

Deep knowledge, direct experience, and/or ownership of:

• Windows Client :
  Windows 7+, Deployment, Bitlocker.
• Apple : 10.10+ management/support.
• Networking :
  Internet connectivity, Wi-Fi, IPv4, VLANs, NAT, Firewalls, DHCP, DNS.
• Microsoft Cloud/Server :
  Exchange, SQL, Office 365.
• Client Software :
  Microsoft Office (Word, Excel, One Note, Outlook, Lync/Skype4B).
• Server/Storage Hardware :
  Dell/HP/Intel/Lenovo Servers, RAID.
• Unified Communications : PBX.
• Backup/Recovery/DR : WAN backups and replication expertise.

• 5-10+ years’ experience working in support, consulting, or a comparable field.

Opportunities to work with these technologies:

• Windows Server : 2012+ Infrastructure design/deployment/management. Failover Clustering, Hyper-V Clusters, Storage Spaces (SOFS preferred), RRAS, NPS, RDS, Power Shell Scripting, and Group Policy (Folder Redirection, Security Settings, Administrative Templates).
• Windows Client : 8.1+ Building Deployments.
• Networking :
  Enterprise WAN connectivity (MPLS, EoF, EoC, T1, T3, WiSP), Enterprise WiFi, IPv6, VLAN routing, Switch CLI setup/configuration, MLAG/LACP, Site-to-Site VPN, GRE.
• Unified Communications :
  Lync/Skype Enterprise Voice, Exchange UM, Polycom phone, SIP trunks, TDM trunks.
• Miscellaneous :
  Software Licensing, Regulatory compliance, application and system monitoring.

• Candidate must be able to scale communication to both technical and non-technical audiences.
• Experience with time tracking and time management.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to follow client and internal procedures.
• Must own reliable vehicle for travel within the Greater Seattle area.
• Able to lift at least 50 pounds.

All your information will be kept confidential according to EEO guidelines.