PC Support Specialist II

Title

PC Support Specialist

$26.89-$40.34per hour; FLSA non-exempt

The $26.89hourlystarting pay is structured to be competitive and may extend up tothe $33.63midpoint of the annual rangereflecting our commitment to offering competitive compensation to qualified candidates.

7/10/2026

7/24/2026 (This role may close earlier or be extended based on the number of qualified applications received.)

Regular, Full-time

Non-Represented

1

Onsite only

Information Technology

• A Pro at Getting the Root of a Problem: Speaking with co-workers from all departments to helprecognize, research, isolate, and resolve problems is something that excites you.
  
  Using yourtwoor more years of experience, you are confident in your ability to answer questions, evaluate needs, and canprioritizerequests made over the phone, email, and in-personregardinguser experience problems.
• Enjoy Tracking Success: Preparing records of daily data communication transactions, problems and remedial actions taken, or installation activities, is a task you are ready to own.
• Happy to Share Your Expertise: You enjoy working with others and sharing your knowledge. You are ready to share your knowledge with others throughu tilizing Help Desk software to respond to request tickets. You can confidently set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. You are excited to share your knowledge with the zoo and visit teams around our 92-acre facility to provide onsite support.
• A Problem Solver: Using your IT savvy, you can a nswer Help/Service Desk user inquiries regardingcomputer software, hardware, and AV operations to resolve problems. You can assistothers by troubleshooting, installing, and performing minor repairs to hardware, software, AV or other peripheral equipment following design or installation specifications.

• Answer Help/Service Desk user inquiries regardingcomputer software, hardware, and AV operations to resolve problems.
• Troubleshoot, install, and perform minor repairs to hardware, software, AV or other peripheral equipment following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Utilize the Help Desk software to respond to request tickets, assign tasks, and to elevate to other team members.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Maintain IT inventory for all hardware and software deployments.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Perform other duties as assigned.

• Ability to speak a language in addition to English.
• A valid Washington State driver’s license.
• Ability to pass Electric Cart Certification Test.

• High school diploma, and training in vocational school, related on-the-job experience, or an associate’s degree in related field. Minimum of two(2) years' experience in the operation, design and setup of basic computer hardware and software.
• Strong interpersonal communication skills are required, including via email, phone, and other collaboration tools.
• Organizational skills andstrongattention to detail.
• Experience with Microsoft Windows, Android, iOS, platforms, as well as Microsoft Office 365 applications.
• Strong time management skills.
• Ability to troubleshoot, investigate issues, and determine next steps.
• Ability to work evening and weekend hours without direct supervision.
• Commitment to the mission of the zoo and the institution’s Core Values.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions.
• Ability to calculate figures and amounts such as discounts, interest, commissions,…