Senior Success Architect; Informatica

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

As our Senior Success Architect, you will be responsible for providing architecture and design, use case development, and solution implementation advice for our customers while working closely with our Customer Success Managers, Professional Services and Product / Engineering teams. In this role you must be technically proficient, patient, passionate about guiding customers through our products / solutions, and able to collaborate and communicate with both technical and business audiences.

• MDM, Data Integration, Data Quality, Cloud and Databases

• Provide architecture and design, use case development, and solution implementation advice.
• Interact closely with the Professional Services team and facilitate seamless handoff for broader services engagements.
• Partner with Product/Engineering Teams to understand best recommendations to design a solution or provide valuable feedback to align the product to customer needs.
• Serve as a counselor and adviser to customers and a technical coach to co‑workers, providing advice and guidance throughout the post‑sales engagement.
• Respond promptly to customer questions with technical explanations of product features and capabilities.
• Prepare and deliver differentiated solution presentations or technical proposals.
• Compose and publish external‑facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications.

• Bachelor’s Degree in Computer Engineering/Technology.
• 12+ years of experience with one or more Informatica products in the Business 360 journey, including Informatica Multi‑domain Master Data Management, Hosted MDM, C360, C360 for Salesforce, etc.
• Experience with Informatica IDMC platform and MDM is preferable.
• Expert level knowledge on Informatica MDM with multiple project implementation experience.

• Expert level knowledge on Informatica MDM product suite required.
• Experience in a pre‑sales or post‑sales consulting role, preferably in enterprise software solutions (MDM, Data Integration, Data Quality, Cloud, and Databases), ideally using Informatica products.
• Proven technical knowledge of deployment of both Cloud and on‑premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices).
• Track record of successfully managing customers and complex data management needs.
• Experience with Informatica IDMC platform preferable.
• Experience with AWS, Azure, or GCP cloud ecosystem preferable.
• Expert‑level database skills in at least one (Oracle).

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Typical base salary range for this position is $150,100 - $227,000 annually. The range represents base salary only, and does not include bonuses, equity or benefits.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What that means exactly? It means that at Salesforce, we believe in equality for all. We believe we can lead the path to equality in part by creating a workplace that is inclusive and free from discrimination. Employees or potential employees will be assessed on the basis of merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.