Desktop Support Technician

This position will be supporting the Windows 11 Deployment. This person will be a part of the overall End User Compute team and will be updating current hardware that is not compatible with the VDI Deployment. Will work with the roving End User Computer Team to go out to the clinics to upgrade the hardware.

• Analyze, install, configure, maintain and troubleshoot Windows 11 Operating systems for end computing devices, system software and drivers in support of UW Medicine-wide systems, departments and individual users.
• Install and support IT Services' standard desktop hardware and software. Support networked and stand‑alone peripherals.
• Meet all productivity and quality standards or completion rates in the "EDS Service Productivity and Quality Standards" document.
• Ensure that production systems operate accurately, reliably, and efficiently.
• Actively manage user relationships to analyze, plan, prioritize and follow up project work and systems requests.
• Evaluate and implement user requests.
• Follow up with users and management to confirm that work has been performed as expected.
• Assist other team members with research and problem solving. Provide consultation to other support team members, IT Services project teams and the general Medical Center user community.
• Participate in large and small scale project related duties.
• Support IT Services standards for infrastructure. Ensure that procedures are followed to ensure the security and integrity of data and software.
• Work with selected software and hardware vendors to provide user functionality in a manner consistent with standards, policies and practice.
• Assist in the development of strategies for hardware and software architectures, and strategies to ensure their applicability to Medical Center needs.
• Participate in departmental quality improvement projects when required.
• Other related duties as assigned.

This is a Contract position based out of Seattle, WA.

The pay range for this position is $26.82 - $26.82/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Seattle, WA.

This position is anticipated to close on Jul 24, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.