Principal Technical Program Manager, Agentic Workspaces

Description

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Work Spaces has protected and empowered enterprise work for over a decade. Now we are reimagining what a workspace is. We are building Agentic Work Spaces: a platform where the workspace itself is an active partner in how you work, not just infrastructure that delivers applications.

Today, over one million users rely on Work Spaces daily. Tomorrow, those work spaces will host AI agents alongside humans - agents that code, troubleshoot, analyze, and act on behalf of their users, governed by the same identity and security policies as the people they serve. We are building the platform that makes this possible: a new identity architecture that treats humans and agents as first-class citizens, a unified cross-platform agent that ships features to Windows and Linux simultaneously, a next-generation client (Springboard) that communicates intelligently with users, and AI-powered admin experiences that replace 300 configuration choices with a single conversation.

This is not incremental. We are rethinking the desktop from the silicon up - from GPU-powered workstations for builders and AI workloads, to conversational setup experiences, to autonomous troubleshooting that resolves issues before users notice them. We compete with Microsoft, Citrix, and Omnissa - and we intend to leapfrog them by building the workspace that was designed for the agentic era, not retrofitted for it.

The Role

We are looking for a Principal Technical Program Manager who wants to be the connective tissue of this transformation. This is a cross-functional IC role at the center of everything we ship. You will own end-to-end program execution across the Agentic Work Spaces portfolio - driving delivery across 6+ engineering teams, 3+ platform dependencies, 19 production regions, and multiple partner motions.

You will operate at the intersection of engineering, product, and GTM, translating bold product vision into sequenced milestones that land on time and at quality.

You are self-driven, comfortable with ambiguity, and biased toward action. You think big about what the workspace of the future looks like - and then you build the plan to get there. You influence across Amazon without authority, make hard trade-off decisions with incomplete information, and turn "Won" into "Done." You want to solve challenging problems in identity, AI, and desktop infrastructure at a scale that matters.

We offer a unique opportunity to solve some of the most interesting problems associated with providing secure, reliable, fast, and highly scalable solutions at the intersection of cloud computing and agentic AI. In the process you will have the opportunity to work on a number of industry-leading AWS services. Our team is innovating in multiple areas to give our customers the best-in-class interactive streaming platform while pioneering the next generation of human-AI collaborative work spaces.

We are looking for people who believe in providing world-class application streaming experience for AWS Enterprise and ISV customers, and who are energized by the challenge of building the future where every workspace is an intelligent partner that drives smarter decisions, greater creativity, and faster innovation with confidence.

Key job responsibilities

Key Job Responsibilities

- Own programs with significant complexity and broad cross-organizational impact. You will drive the identity modernization strategy - ensuring it lands as a coherent platform, not disconnected features.

- Drive large engineering efforts that solve significantly difficult problems with complete independence. Translate an 18-month, 3-phase identity strategy and multi-year platform roadmap into detailed execution plans with clear milestones, owners, and decision points.

- Identify risks and opportunities in technical strategies, architectures, and organizational structures. See around corners - flagging dependency conflicts with IAM Identity Center, Bedrock Agent Core, EC2, and DCV teams before they become blockers.

- Drive projects cross-functionally and build partnerships across AWS. Work with field sales (PROPEL/Nexus), ISV partners (Citrix, Omnissa), and GTM teams to ensure what we build translates into customer adoption. Ensure security and identity objectives are met without imposing a performance tax on agent workflows.

- Establish metrics,…