Lead Engineer, Jira Administrator

Req

Region:
Americas

Country: USA

State/Province:
New Hampshire

City:  Remote Employee US

** Summary*
* The Jira Administrator will be responsible for administering and evolving Celestica's Atlassian ecosystem, with primary focus on Jira Cloud and Confluence. This role requires hands-on expertise across Jira Cloud environments, with strengths in configuration, workflow automation, user and permission management, and operational support for large user populations.  The role will support business and engineering teams by configuring scalable Jira solutions, maintaining platform health, implementing integrations and SSO, troubleshooting user and system issues, and delivering training and documentation.

The ideal candidate brings strong experience in cloud migrations, add-on administration, Agile delivery support, and platform governance.

You will be  
** required
* * to work Hybrid in the Celestica office of your choice.  Locations include Richardson or Austin, Texas OR San Jose, CA.

** Detailed Description*
* ** Jira Platform Administration:
** Administer and maintain Jira Cloud environments, including health

checks, configuration governance, and day-to-day operational support.

** Configuration Management:
** Design and implement Jira workflows, screens, custom fields, issue

types, field configurations, notification schemes, permission schemes, and other project

configurations based on business requirements.

** User, Group, and Access Management:
** Manage users, groups, roles, permissions, and

privileges across Jira and Confluence, including directory synchronization and access

governance.

** Upgrade and Migration Delivery:
** Lead Jira Cloud migration and optimization initiatives, including

migration planning, dependency analysis, plugin compatibility assessment, and cutover runbook

preparation.

** Integration and Automation:
** Implement integrations with enterprise tools and plug-ins, including

SSO with OKTA, repository integrations, automated ticket creation, and custom automation

rules and scripts to streamline platform operations.

** Add-on and License Management:
** Install, test, evaluate, and maintain Jira and Confluence

plug-ins and licenses, while ensuring compatibility, stability, and performance across

environments.

** Reporting and Agile Enablement:
** Build and support JQL filters, dashboards, gadgets, scrum

boards, and portfolio plans that improve visibility into delivery, defects, and operational

performance across teams.

** End-User Support and Training:
** Troubleshoot Jira and Confluence issues, resolve user queries

within service levels, create documentation, and deliver training for technical and non-technical

users.

** Stakeholder

Collaboration:

** Partner with business analysts, developers, QA teams, infrastructure

teams, and project stakeholders to implement Jira solutions that support Agile delivery and

organizational governance.

** Knowledge/Skills/Competencies*
* + 5+ years of experience in Jira Administration and Confluence support, with strong Jira Cloudexpertise.

+ Strong hands-on experience with Jira Cloud environments.

+ Strong experience configuring workflows, post functions, conditions, validations, screens,schemes, custom fields, issue types, and permissions.

+ Experience managing large Jira user populations and multiple Jira instances in enterpriseenvironments.

+ Strong working knowledge of JQL, dashboards, gadgets, filters, scrum boards, epics, stories,sprints, and Agile project implementation.

+

Experience with Jira plug-ins and Atlassian ecosystem add-ons such as Elements Connect,Script Runner, Automation for Jira, Zephyr, and Advanced Roadmaps.

+

Experience with user provisioning, group management, role-based access control, and directorysynchronization.

+ Ability to troubleshoot platform, user, and configuration issues and to support operationalincidents within SLA expectations.

+ Strong communication, documentation, training, analytical, and problem-solving skills.

*
* Preferred Qualifications:

*
* +

Experience with Jira Cloud SSO integration using OKTA or similar identity providers.

+ Experience writing Groovy scripts or other automation scripts for Jira administration use cases.

+ Experience integrating…