Cloud Technical Account Manager, ES - NAMER - US-ISV

Cloud Technical Account Manager, ES - NAMER - US-ISV

Amazon Web Services (AWS) Global Services brings together experts to help customers design, build, operate, and secure their cloud environments across all technologies. The Enterprise Support Technical Account Manager (TAM) serves as a principal technical advisor and ‘voice of the customer’ for a portfolio of AWS Enterprise Support customers, ranging from startups to Fortune 500 enterprises.

• Act as the strategic technical advisor and point of contact for customer engagements, coordinating with engineering and service teams to drive resolution of complex, high‑priority issues.
• Proactively develop and execute technology adoption and optimization strategies for customers, leveraging AWS services such as EC2, S3, DynamoDB, RDS, Lambda, Cloud Front, IoT, and more.
• Advocate for customers’ best interests, keeping their AWS environments operationally healthy, resilient, and aligned with industry best practices.
• Engage senior customer leadership with incident analysis, trade‑off evaluations, support escalation, and risk management discussions.
• Maintain strong relationships with customers to understand their business and technical needs, delivering value and ensuring sustained adoption of AWS services.
• Travel as needed, typically 10 % or more of the time.

• 5 + years of design, implementation, operation, or consulting experience with distributed applications.
• 5 + years of technical engineering experience.
• Proven experience in a 24×7 operational services or support environment.
• Experience leading internal enterprise or external customer‑facing teams.
• Strong technical acumen across compute, storage, database, networking, serverless, and application‑level services in AWS.
• Excellent customer‑facing communication skills and ability to influence senior leadership.

Travel may be required at a frequency of 10 % or more. This is not a sales role.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.