Manager, CX AI Strategy

# Manager, CX AI Strategy## Brex Published 17 Jul 2026### Share this job Seattle, WA, USA
142K - 177K USD Annual Full Time## Role Highlights### Languages used### Key skills

Prompt Engineering Financial Services QA Automation

OperationsAIResearch Optimization Operators Deployment Data Infrastructure Reliability Fin Tech ### Tools, Libraries and FrameworksLOOPHTTP## Description The role involves leading the strategy and execution of an AI-powered customer experience platform. The individual will manage the optimization of instruction sets and expand AI capabilities across chat, voice, and email channels. Responsibilities include building and deploying internal AI tools to enhance team productivity, such as agent-assist systems and quality assurance automation.

The position requires defining performance metrics and collaborating with product and engineering teams to shape the roadmap. The focus is on shipping and iterating on systems that improve support efficiency and customer outcomes.##

Required Qualifications and Skills The role requires at least four years of experience in customer experience strategy, AI operations, or product operations within a technology or fintech environment. Candidates must have a minimum of one year of experience managing or developing a team of at least four individual contributors. Proficiency in owning and improving AI or automation initiatives with measurable outcomes is necessary.

Strong analytical skills and the ability to communicate effectively with both technical and non-technical stakeholders are required. No specific degree or professional qualification is explicitly mentioned.
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