GenAI Scientist AI-Driven Global Customer Service
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-07-26
Listing for:
Amazon
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software), Data Scientist, Machine Learning/ ML Engineer
Job Description & How to Apply Below
Amazon is seeking an Applied Scientist to define and implement AI-driven innovations in Amazon Customer Service. You will work with GenAI, ML, NLP, and ontology to transform complex business requirements into scalable AI-powered solutions.
You will collaborate with scientists, engineers, and product managers to deliver data-driven improvements across customer experiences. The role emphasizes building scalable AI models, ensuring data quality, monitoring performance, and communicating insights to
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