More jobs:
Sr. Applied Scientist, Customer Service
Job in
Seattle, King County, Washington, 98101, USA
Listed on 2026-07-26
Listing for:
Amazon
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
Data Scientist, AI Engineer (Applied/Software)
Job Description & How to Apply Below
Senior Applied Scientist
We are seeking a senior Applied Scientist to join a science team within Amazon Customer Service that is reimagining how customers are connected with the right support experience. This is a senior technical leadership role where you will drive scientific strategy, mentor junior scientists, and deliver foundational models that power real-time personalization at scale.
Key job responsibilities:
- Lead the science for understanding the demand side of customer service interactions
- Characterize who is contacting us, what they need, and how complex their situation is
- Invent novel representation learning approaches that encode customer interactions
- Directly inform intelligent routing decisions across hundreds of millions of annual contacts
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