L&I IT Business Analyst Journey; In-Training

Description

Our Mission:
Keep Washington Safe and Working! Our Values:
Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability.

The Insurance Services Technology Team Program (ISTT) is seeking a Business Analyst to join their technical team to ensure the day-to-day program operations for both internal and external customers are fully functional and operating optimally. You will engage and coordinate the work of IT Technical teams for application and system enhancements and issue resolution.

In this position you will work with business partners and stakeholders to gather and analyze business requirements, translate them into technical requirements, research solutions and lead the solution through programming estimation, prioritization and development. You will design and conduct appropriate testing to verify functionality and ensure application and system changes meet business requirements. You will be responsible for ensuring the continued security of the department’s confidential data in accordance with RCW, WAC and departmental policies.

In this position, you will perform professional-level business analysis and technical support for multiple enterprise information systems. In addition, you will serve as a liaison between business area users and IT teams to identify issues, communicate requirements, and support successful implementation of technology improvements.

Please note:

This position is considered in-training. If hired at the IT Business Analyst
- Entry level, you will be required to successfully complete the training plan requirements to advance to next level of IT Business Analyst
- Journey.

• IT Business Analyst
  - Entry: $74,268 - $99,924 annually, depending on qualifications.
• IT Business Analyst
  - Journey: $85,800 - $115,416 annually, depending on qualifications.

The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington’s workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards.

As administrators of the state's workers' compensation system, we are similar to a large insurance company providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs help ensure workers are paid what they are owed, that children and teens’ work hours are limited, and that consumers are protected from unsound business practices.

Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.

The Insurance Services Technology Program/Health Technical Operations team provides technical support and coordinates ongoing maintenance and enhancements for Insurance Services’ provider and bill payment applications and systems. They work closely with business areas to understand their needs and translate those needs into working systems. This includes existing applications and systems as well as development of new applications and systems. They perform robust testing and consult on project implementations.

• Demonstrated critical thinking and analytical skills.
• Ability to review, independently interpret, analyze, and apply specialized program policies and procedures to make recommendations.
• Strong customer service skills with the ability to authentically listen and connect with others to build and maintain internal and external customer satisfaction.
• Project management skills to ensure work progresses toward the achievement of goals and objectives.
• Ability to effectively communicate both orally and in written format, complex information to various audiences in a way that is easy to understand.
• Ability to effectively organize multiple assignments involving competing priorities to produce work products that are accurate, thorough and on time.
• Your willingness to learn by showing self-initiative to develop and upgrade your skills, enhance your knowledge, and learn new technology.
• Demonstrated…