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Principal Technical Program Manager, Customer Service
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-07-28
Listing for:
Amazon
Full Time
position Listed on 2026-07-28
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Amazon is seeking a Principal Technical Program Manager to lead high-impact, cross-functional programs that transform Amazon Customer Service. You will own complex technical roadmaps from idea to launch, partnering with engineering, product, and operations teams worldwide. In this role, you'll define strategy, align stakeholders, manage risks, and use data to drive decisions that improve customer experience at global scale. You'll operate in a fast-moving, customer-obsessed environment with significant ownership, visibility, and opportunity for career growth.
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