Network Operations Center Engineer

My Client is seeking a Network Operations Center (NOC) Engineer to join its 24x7 Network Operations Center team. This is a hybrid technical role supporting the monitoring, operation, automation, and incident response activities required to maintain critical enterprise infrastructure and transit technology services.

Job Title:
Network Operations Center (NOC) Engineer

Location:
Seattle, WA (Hybrid) Local candidates only.

Duration: 2+ Years

This position involves key responsibilities in server and infrastructure operations, network monitoring, software automation, and major incident response coordination.

• Server & Infrastructure Operations
• Monitor, maintain, and support enterprise server infrastructure in Windows and Linux environments.
• Perform routine health checks, patch validation, system maintenance, and operational support.
• Assist with virtualization platforms, storage systems, backup infrastructure, and cloud resources.
• Support infrastructure upgrades, deployments, and maintenance activities.
• Troubleshoot hardware, operating system, and infrastructure-related issues.

• Continuously monitor enterprise infrastructure using NOC monitoring platforms.
• Respond to infrastructure alerts and investigate performance degradation.
• Monitor network devices, servers, cloud services, storage, and applications.
• Analyze trends and proactively identify potential issues before service impact occurs.
• Maintain operational dashboards and monitoring thresholds.
• Escalate incidents following established operational procedures.

• Develop and maintain scripts to automate repetitive operational tasks.
• Support automation initiatives using Python, Power Shell, Bash, or Ansible.
• Improve monitoring capabilities and operational efficiency through automation.
• Assist with API integrations and infrastructure management tooling.
• Contribute to continuous improvement of operational processes and documentation.
• Participate in Major Incident (Sev1/Sev2) response activities.
• Coordinate communications between technical teams during critical incidents.
• Facilitate bridge calls and assist with incident documentation.
• Support root cause analysis and post-incident reviews.
• Participate in on-call rotation and operational readiness activities.

• Bachelor's degree in computer science, Information Technology, Information Systems, Engineering, or a related field. Equivalent professional experience may be substituted for formal education.

• Experience working in a Network Operations Center (NOC), Systems Operations Center (SOC), Infrastructure Operations, or Enterprise IT Operations environment.
• Experience monitoring enterprise infrastructure in a 24x7 operational environment.
• Experience troubleshooting server, network, or cloud infrastructure issues.
• Familiarity with enterprise monitoring and incident management tools.
• Ability to work independently and collaboratively in high-pressure operational environments.

• Knowledge of ITIL operational processes.
• Exposure to Blackrock3 IMS framework.
• Familiarity with FEMA Incident Command System (ICS).
• Experience participating in Sev1/Sev2 Major Incident Management.
• Experience working in transportation, public sector, or highly regulated environments.
• Experience with Dev Ops automation practices.
• Strong analytical and troubleshooting abilities.
• Excellent verbal and written communication skills.