Head of AI-Driven Customer Experience
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-07-29
Listing for:
Kindredventures
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
AI Business & Operations, AI Engineer (Applied/Software)
Job Description & How to Apply Below
Grid is seeking a Head of Customer Experience & AI Operations to shape the future of customer support by leveraging AI, automation, data, and operational excellence. You will design AI-powered workflows, lead a team of specialists, and partner with product and engineering to eliminate customer pain points at the source.
You will drive CSAT and efficiency through dashboards, establish escalation processes, and build internal tools to scale a high-velocity support org for millions of users.
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