Program Manager 1 – Talent Management and Learning Operations

• Own the program management layer for learning operations — managing dependencies and sequencing across simultaneous work streams, maintaining visibility into owners and timelines, surfacing conflicts, and driving initiatives to on-time, on-quality delivery
• Own project management end-to-end for assigned TM&L projects, driving scope, plans, stakeholder alignment, and on-time delivery across learning operations, talent management, and broader TM&L priorities
• Own learning catalog oversight, including product usage, content curation, category and skills-tagging standards, and quality — identifying under utilization or performance issues as needed
• Own the LMS governance framework; overseeing system audits, gathering and documenting requirements for system enhancements, managing planning and testing cycles
• Perform LMS administration, including course setup, deployment support, escalation support and troubleshooting for learning and certification programs, and other administration efforts as needed
• Contribute to continuous operational improvement across TM&L by developing processes, tools, and templates that streamline how work gets done, drive consistency, and improve overall operational effectiveness across the function
• Operationalize and maintain system requirements for job-required and general certifications in the system of record, partnering with HR Operations and Talent partners
• Establish and maintain reporting on the health of TM&L operations by synthesizing data across LMS metrics to surface trends, risks, and improvement opportunities.

• 3+ years of experience in program management, learning operations, or a related field
• Demonstrated ability to manage multiple concurrent projects with strong attention to detail
• Demonstrated ability to build frameworks, governance models, or operational structures that others execute
• Experience with LMS administration, governance, or system implementation;
  Workday Learning experience strongly preferred
• Experience with third-party learning content platforms and/or Workday Skills Cloud
• Proficiency with Microsoft Office Suite and project management tools such as Smartsheet or equivalent
• Ability to analyze data and translate outputs into actionable insights and clear reporting for leadership audiences
• Strong ability to influence, communicate effectively and tailor communication to the needs for varying audiences
• Strong verbal, written, and interpersonal communication skills
• Retail or hospitality industry experience a plus.

Demonstrates expertise in program management and learning operations, with a strong focus on LMS administration, governance, and operational improvement. Proficient in analyzing data to provide actionable insights and effective reporting for leadership.

• Program Management
• LMS Administration
• Workday Learning
• Data Analysis
• Stakeholder Communication

• Project Management
• Learning Operations
• Governance Frameworks
• Content Curation
• System Audits
• Operational Improvement
• Microsoft Office Suite
• Smartsheet
• Data Reporting
• Quality Assurance

• Attention to Detail
• Influencing Skills
• Interpersonal Communication
• Verbal Communication
• Written Communication

• Retail Experience
• Hospitality Experience
• Talent Management
• Continuous Improvement

• Learning Management System
• Workday Skills Cloud
• Third-Party Learning Platforms