Sr. Program Manager, Tech - Workday Workforce Management - Seattle, WA (Hybrid

## Sr. Program Manager, Tech
- Workday Workforce Management
- Seattle, WA (Hybrid)
Apply locations:
Seattle, WAtime type:
Full time posted on:
Posted Todayjob requisition :
R-840282##
** Job Description
** Nordstrom has an exciting opportunity on the HR Operations & Analytics Program Management team for a Senior Program Manager, Tech  to drive initiatives that deliver significant value to Nordstrom and our employees. The role reports to the Sr Manager, Program Mgmt for Tech HR Ops & Analytics. Our team is responsible for delivering on the Nordstrom vision to be as renowned for our employee experience as we are for our customer experience.  

As a Sr. Program Mgr, Tech, you will work closely with cross-functional teams to develop, design, build, and launch technology solutions in support of this vision, specifically by supporting workforce management systems and driving enablement of AI technologies across HR.
** A day in the life...
*** Consult internal partners on effective utilization of technology to support their processes
* Support Workforce Management teams by enabling and optimizing Workday Scheduling and Labor Optimization tools
* Partner with non-technical and technical stakeholders to support initiatives connected to artificial intelligence, including evaluating AI-driven tools and enabling responsible adoption across HR functions
* Hold HR and Technology stakeholders accountable to design principles
* Collaborate with technology teams and business leaders to enable core capabilities and deliver business value
* Present demos, status updates and risk/mitigation strategies and communicate down the pyramid through VP level
* Support key stakeholders through combined status updates of cross-organization programs/projects to drive process improvements and decision making
* Manage stakeholder expectations while supporting governance and service delivery model
* Define and evaluate tool needs with HR and non-HR groups to ensure efficiency in processes and data integrity across all systems
* Own project intake & prioritization and roadmap execution for HR technology and analytics related initiatives
* Own process design for system-related processes and ensure actionable & clear system requirements are gathered, user acceptance testing plans are developed, and successful roll outs of initiatives occur
* Prioritize feature opportunities and develop backlog, supporting the roadmap
* Deliver high-impact and complex programs by driving the intake of requests, defining, and analyzing requirements, and executing integrated plans across multiple teams
* Engage with vendors to influence SaaS product roadmap
* Benchmark with industry peers
* Utilize research and usability sessions to validate feature design
* Drive technical and non-technical root cause analysis for underperforming business KPIs
* Manage special projects and perform other related duties as assigned
** You own this if you have...
*** 5+ years of successful program, project, or product management experience with demonstrated successful delivery of SaaS solutions
* 4+ years of HRIS and/or Workforce Scheduling & Labor Optimization tool experience in a large corporate environment
* 3+ years of configuration-level Workday experience (HCM & Scheduling) preferred
* Experience managing stakeholder relationships
* Understanding of AI technologies and their application within HR, including evaluating and enabling responsible use of AI-driven tools and platforms
* A proven track record of consistent and measurable delivery of large cross-functional and high-profile initiatives
* Strong technical knowledge with experience managing technical initiatives that span several teams and functional areas
* Familiarity with agile development frameworks and tools (e.g., Jira)
* Possess a strong level of knowledge of technology (e.g., Cloud, APIs, services, Windows stack, database technologies, etc.)
* Strong analytical and problem-solving skills
* Strong written and verbal communication skills with the ability to communicate effectively with employees across all organizational levels, including communicating with technical & non-technical audiences
* Organizational and planning skills, including being able to work reliably and efficiently under demanding deadlines with minimal supervision and to self-manage projects
*
* Location:

** This is a hybrid role requiring the selected candidate to working onsite four (4) days per week and live within a commutable distance of Nordstrom's corporate offices in Seattle, WA.  
** Pay…