Manager, Utility Asset Management Systems & Geospatial Services

Position Description

Seattle City Light, a department of the City of Seattle, is one of the nation's largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

The Manager, Utility Asset Management & Geospatial Services is responsible for the day-to-day leadership, administration, technical and functional support, maintenance, enhancement, and continuous improvement of Seattle City Light's enterprise Asset Management, Geospatial Information Systems (GIS), Construction Operations, Mobile Workforce, and Field Service Management applications.

This position manages a multidisciplinary team responsible for maintaining highly available, secure, and reliable business applications that support engineering, construction, operations, maintenance, vegetation management, emergency response, customer service, and field crews across the utility.

The Manager is accountable for the complete application lifecycle including production support, functional administration, technical administration, system configuration, upgrades, patches, integrations, vendor coordination, issue resolution, performance optimization, and business relationship management.

The position works closely with Operations, Engineering, Transmission, Distribution, Generation, Vegetation Management, Project Delivery, Customer Operations, Seattle IT, and external vendors to ensure enterprise applications effectively support utility business processes and strategic objectives while maintaining high system availability and data quality.

• Enterprise Asset Management (Oracle WAM/WACS or equivalent)
• Work Management
• Construction Operations/Project Management System
• Mobile Field Service Applications
• Enterprise GIS
• Utility Network
• Spatial Analytics
• Enterprise Geodatabases
• GIS Web Services

• Manage day-to-day operation, administration, maintenance, and support of enterprise Asset Management, GIS, Construction Operations, and Field Service Management applications.
• Ensure production systems remain secure, available, reliable, and fully supported in a 24x7 operational environment.
• Provide ownership for application availability, monitoring, capacity planning, and operational support.
• Lead incident, problem, and root cause management.
• Establish operational procedures, support standards, and service level objectives.
• Coordinate technical troubleshooting with business users, infrastructure teams, and vendors.
• Provide technical and functional ownership of supported applications.
• Lead system configuration, workflow administration, security administration, and business rule management.
• Coordinate releases, upgrades, patches, and production deployments.
• Manage testing, change management, and post-implementation validation.
• Ensure integrity, quality, and accuracy of enterprise GIS and asset information.
• Manage enterprise geodatabases, Utility Network, GIS editing workflows, version management, and data governance.
• Serve as the primary technology partner for Engineering, Operations, Construction, Vegetation Management, Generation, Transmission, Distribution, Customer Operations, and Maintenance.
• Translate business requirements into technical solutions and prioritize enhancements.
• Manage integrations between GIS, Asset Management, Work Management, Mobile Workforce, OMS, ADMS, EMS, SCADA, AMI, ERP, Engineering, and Customer Information Systems.
• Lead/Support application implementation projects, enhancements, testing, training, cutover, and deployment.
• Manage software vendors, implementation partners, contracts, licensing, and SLAs.
• Supervise analysts, developers, GIS professionals, administrators, and business analysts.
• Conduct performance management, mentoring, and workforce development.
• Develop and manage operating and capital budgets and annual maintenance plans.
• Ensure compliance with City security standards, NERC CIP (where applicable), disaster recovery, business continuity, and audit requirements.