IT Support Technician

Requirements

• We are looking for someone with strong professional IT support experience; our application asks how many years you have worked in the field.
• We prefer candidates with hands‑on knowledge of Windows 10/11, Microsoft 365, Active Directory or Microsoft Entra , basic networking, printers and scanners, remote support tools, hardware repair, Wi‑Fi troubleshooting, and ticketing systems.
• Experience with Microsoft Intune, Jamf, Azure, firewalls, HIPAA or healthcare IT, or a managed service provider environment is a plus.
• You need a valid drivers license and reliable transportation.
• You must be comfortable traveling throughout the Puget Sound region, including routes between Edmonds and Tacoma.
• You should be able to lift up to 50 pounds.
• Strong written and verbal communication skills are required.
• You must bring excellent customer service abilities.
• You need to be able to pass a background check.

Responsibilities:

• We answer and resolve incoming support requests by phone, email, and remote tools.
• We troubleshoot Windows 10/11 computers, laptops, and Microsoft 365 applications such as Outlook, Teams, Word, Excel, and One Drive.
• We set up new computers and user accounts.
• We resolve printer, scanner, peripheral, mobile device, password, MFA, and account access issues.
• We document our work carefully in the ticketing system and elevate complex issues when needed.
• We deliver a consistently positive customer experience on every interaction.
• We travel to client sites across the Puget Sound area to deploy workstations, install monitors, printers, docking stations, and other peripherals, and support network and Wi‑Fi troubleshooting.
• We install and replace networking equipment, perform preventative maintenance, assist with office moves and technology rollouts, and work directly with physicians, executives, and office staff.
• We represent our company professionally at every client location.

Company:

We are a growing managed IT services provider supporting healthcare practices and small businesses throughout the Pacific Northwest. This is a full‑time hybrid role based in Tacoma, WA, with approximately 75% remote help‑desk work and 25% onsite client support across the Puget Sound region, traveling from Edmonds to Tacoma. We offer a varied day‑to‑day workload, exposure to a wide range of technologies and businesses, ongoing technical development, a supportive team environment, and opportunities for advancement as your skills grow.

Our benefits include 401(k), dental, health, and vision insurance, paid time off, flexible scheduling, and professional development assistance. We value curiosity, dependability, professionalism, teamwork, problem‑solving, and a customer‑first mindset.