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IT Service Desk Manager — Global Support Leader
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-08-22
Listing for:
Brooks Running
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Brooks is seeking a Manager, IT Service Desk to provide vision and leadership for a global end-user technology support function. You will oversee incidents and requests, manage staffing (including an outsourced Tier 1 desk), and ensure first contact resolution while maintaining SLAs.
You’ll leverage data to drive continuous improvement and apply product management practices to deliver measurable service improvements.
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