Systems Engineer

Base Pay

• $43.97 - $48.83 / Hour

• Job Category:
  Administration, Regular
• Hours:
  
  40 hours per week, 12 months per year
• Employee Type: FT Non-Exempt

At Neighborhood House (NH), our vision is a healthy, diverse, and welcoming community, free of poverty and racism, where all people thrive. We serve over 13,000 individuals in Seattle/South King County in the areas of early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adults. In addition to direct services, we use our experience and deep connection to our communities to advocate for equitable access to services, and policy changes that advance equity for all.

Our deep commitment to racial equity and social justice guides our work for a more equitable future. We are seeking a team member that embodies our dedication to service, equity, and inclusion, to join our diverse team.

Agency Values include Community, Equity, Integrity, Relationships, and Sustainability. More information about our Agency Values can be found here.

The Systems Engineer reports to the Director of Technology and plays a critical role in helping the agency support and maintain our existing infrastructure, problem‑solve IT challenges, and drive automation and efficiencies. A successful candidate will perform server deployments, maintain colocation server hardware, support staff to resolve technical issues, and manage high‑level IT projects through completion.

• Perform server administration tasks, including user/group administration, security permissions, group policies, and print services.
• Maintain hyper‑converged Windows virtual machines, including backups, patching, updates, and performance monitoring in Secure and Azure environments.
• Maintain critical infrastructure services:
  Domain Controller, DNS, file server, and backups.
• Maintain software and hardware licenses.
• Manage Azure services – Intune, Conditional Access Policies, Exchange Online, and Endpoint Manager.
• Administer Windows Servers, virtualization, and storage systems to ensure optimal performance and availability.
• Identify and troubleshoot complex hardware and software issues, delivering efficient solutions.
• Manage Active Directory infrastructure, enhancing user management and security protocols.
• Monitor and maintain system security and antivirus software.
• Execute routine backups and disaster recovery operations.
• Support off‑site datacenter operations.
• Conduct hardware and software audits to ensure compliance with standards, policies, and configurations.
• Configure and administer system monitoring, alerting, and logging systems.
• Monitor system performance metrics and plan future capacity needs.
• Create and maintain system documentation for domain technologies.
• Maintain documentation of all servers, systems, processes, and solutions.

• Implement security best practices to protect agency data.
• Conduct regular security audits and address findings.
• Develop and implement project plans, risk assessments, and contingency plans.
• Use scripting languages to automate and integrate systems, applications, and routine tasks.
• Collaborate with the Director of Technology on high‑level projects.
• Provide support to the Director and Admin Staff.
• Assist with IT strategy recommendations.
• Support other System Administrator(s), Help Desk Technicians, and the Director with projects, tickets, and solutions.
• Provide after‑hours and on‑call support as part of a rotation.
• Provide support to database projects and DBA needs.
• Perform other duties as assigned.

• BA/BS degree in Computer Science, Information Technology or a related field (or equivalent combination of education, training, and experience).
• 3–5 years of systems administration in a Windows environment (Windows Server 2016/2022, Windows 10/11).
• Experience with hyper‑converged infrastructures, Active Directory, Azure Active Directory, Microsoft Endpoint Manager, Group Policies, Office 365, SQL Server, Power Shell, RDS.
• Experience with automation tools and scripting (Power Shell).
• Understanding of hosting environments,…